Patient Service Representative-Front Desk-Clinic

Intermountain Health

1d•$18 - $24•Onsite

About The Position

The Patient Service Representative (PSR) serves as the first connection between Intermountain and patients. The role embodies Intermountain values and builds collaborative relationships with patients and fellow caregivers to deliver a high level of customer and patient satisfaction. The PSR provides a superior customer experience by identifying and resolving needs related to patient intake and care, including greeting and checking patients in and out and verifying information supplied by patients. This full-time role is based at Utah Valley Clinic in Provo, Utah, and is scheduled Monday through Thursday for four 10-hour shifts, totaling 40 hours per week. The entry hourly rate is $18.31–$23.80, depending on experience.

Requirements

At least six months of customer service experience involving interactions with customers.
Basic computer skills, including word processing and data entry.
Professional manner and strong interpersonal and communication skills.
Ability to work collaboratively with patients and fellow caregivers to provide a high level of customer and patient satisfaction.
Ability to protect patient, member, and caregiver privacy, confidentiality, and Protected Health Information (PHI).

Nice To Haves

One year of customer service experience involving in-person and telephone interactions.
Billing and collections experience.
Computer literacy with electronic medical record (EMR) systems and other relevant software.
High school diploma or GED.
Multilingual ability.

Responsibilities

Provide courteous and professional service to patients by phone, in person, or through secure messaging, identifying and resolving needs related to patient intake and care.
Document phone calls accurately and completely in the electronic medical record (EMR).
Schedule appointments for visits, procedures, diagnostic tests, referrals, and consultations.
Register patients by confirming, entering, or updating required patient and guarantor demographic information, following patient-identification procedures.
Obtain copies of insurance cards and identification, and collect signatures on required forms.
Verify information on appropriate accounts to determine insurance coordination of benefits and, when applicable, pre-certification or prior authorization.
Help patients complete forms needed for regulatory and billing requirements before clinical care; scan paperwork and explain financial assistance.
Proactively request payments for current and past medical services and receive and process payments according to applicable procedures.
Stay current on role responsibilities and updates by reviewing relevant communications, dashboards, work queues, and other materials, and by attending clinic or service-line meetings.