Front Desk Patient Financial Services Representative TOCA Orthopedics

Banner Health

11d•Onsite

About The Position

The Front Desk Patient Financial Services Representative coordinates patient flow by answering phones, scheduling appointments, registering patients, obtaining required signatures, and following established processes and standards. The role verifies insurance coverage, validates referrals and authorizations, collects patient liability, and provides financial guidance to support reimbursement. It also includes accurately posting payments and charges at the point of service and releasing information in accordance with organizational and compliance policies. The representative handles registration and check-in, insurance eligibility verification, payment collection and reconciliation, appointment scheduling, patient communications, and medical-record requests. Additional patient-flow support may include escorting patients, taking vitals and patient history, assisting with treatment, distributing mail and fax information, and ordering supplies. The position works independently under regular supervision in a fast-paced, high-volume environment and requires sound judgment to prioritize work and support timely patient care. The position is based at TOCA at Banner Health, 18700 N 64th Dr, Suite 220, Glendale, Arizona. The schedule is Monday through Friday, 7:00 a.m. to 4:00 p.m.

Requirements

High school diploma/GED or equivalent working knowledge.
One or more years of work experience involving knowledge of patient financial services, financial or collection services, or insurance industry processes.
Ability to manage multiple tasks simultaneously with minimal supervision and work independently.
Strong interpersonal, oral, and written communication skills for interacting with a wide range of audiences.
Strong knowledge of common office software, including word processing, spreadsheet, and database software.
Ability to retain changing payor information and knowledge relevant to reimbursement.
For specified Banner Behavioral Health Hospital, BTMC Behavioral, and BUMG, BUMCT, or BUMCS behavioral-health clinical settings serving children: Arizona Fingerprint Clearance Card at hire and maintained throughout employment, and signature of an Arizona Criminal History Affidavit upon hire.

Nice To Haves

Experience with the company’s systems and processes.
Previous cash collections experience.
Additional related education and/or experience.

Responsibilities

Perform patient registration and check-in, including data entry, providing information and intake forms, obtaining signatures, and generating population health summaries.
Verify insurance eligibility and benefits with payors; document findings and assist with obtaining or validating pre-certifications, referrals, and authorizations.
Calculate and collect patient liability based on verified insurance benefits and expected reimbursement; explain financial policies and available alternative payment arrangements.
Enter payments and charges for services and complete timely, accurate daily payment and charge reconciliation.
Balance the cash drawer at the beginning and end of the day and prepare the daily bank deposit with paperwork for centralized billing.
Schedule office visits and procedures within the medical practice and external practices as needed, taking payor plan provisions into account.
Confirm patient appointments as necessary and ensure patients are prepared for visits.
Communicate proactively with patients and other customers by phone, email, and in person; support patient flow through effective communication with care teams, management, centralized services, and HIMS.
Assist with patient medical-record requests in accordance with company policies, procedures, and applicable state and federal laws.
Support patient flow through tasks such as escorting patients, taking vitals and patient history, assisting with treatment, distributing mail and fax information, and ordering supplies.
Work independently under regular supervision, prioritize tasks, and use sound judgment in a fast-paced, high-volume environment.