Patient Services Representative - Phoenixville Orthopedics

Tower Health • Willistown Township, PA

9d

About The Position

The Patient Services Representative is responsible for patient registration, scheduling, customer service, and clerical support. Duties include accepting, recording, and verifying insurance information; processing preauthorization requests; collecting copays and account balance payments; scanning documents into the EMR; and completing other administrative tasks that support efficient department operations. The role requires friendly, courteous, helpful, and considerate interactions with patients, families, the community, vendors, coworkers, and physicians. The representative is also expected to complete other responsibilities accurately and in a timely manner as needed or assigned.

Requirements

• Complete and maintain all competencies and trainings required for the role.
• High school diploma or GED; relevant experience may be considered in lieu of education.
• Computer skills, including use and navigation.
• Customer service skills.
• Attention to detail.
• Excellent communication and interpersonal skills.
• General clerical skills.
• Medical terminology.
• Microsoft Office applications.
• Multiline telephone operational skills.
• Ability to multitask.
• Organizational skills.

Responsibilities

• Register and schedule patients.
• Provide customer service and clerical support.
• Accept, record, and verify insurance information.
• Process preauthorization requests.
• Collect copays and account balance payments.
• Scan documents into the EMR.
• Complete other administrative tasks that support efficient department operations.
• Interact with patients, families, the community, vendors, coworkers, and physicians in a friendly, courteous, helpful, and considerate manner.
• Complete other assigned responsibilities accurately and in a timely manner.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED