Front Desk/Patient Services Coordinator

IVI America • Los Angeles, CA

3d • $0 - $24

About The Position

The Front Desk/Patient Services Coordinator is the first point of contact for patients and visitors at a fertility practice. The role guides patients through each phase of their visit, coordinates with necessary departments and care teams, and helps create a positive practice image. It is suited to someone who can provide compassionate service and administrative support in a fast-paced healthcare environment.

Requirements

• High school diploma or equivalent (GED) required.
• At least 1 year of practical experience in a similar position.
• Experience working in the medical or healthcare industry.
• At least 2 years of practical experience in a customer service setting.
• Proficient computer skills, including Microsoft Office.
• Keyboarding speed of 25 words per minute required.

Nice To Haves

• Associate’s degree.
• Experience in a patient-facing role.
• Experience with medical office software programs (EMRs).

Responsibilities

• Welcome and greet patients and visitors.
• Anticipate patient anxieties, offer comfort, and answer questions.
• Follow provider appointment templates and guide patients through their visits.
• Assess schedule conflicts and recommend solutions.
• Collect payments as required and coordinate with Finance to keep insurance information entered and up to date.
• Work with patients’ care teams to coordinate patient care.
• Process medical records requests.
• Perform administrative tasks, including filing, sorting faxes, and answering phones.
• Schedule and confirm appointments.
• Coordinate with other departments to keep the office in excellent condition.
• Order supplies and maintain the front desk and waiting room areas.

Benefits

• Medical, dental, and vision insurance options for employees working at least 30 hours per week.
• 401(k) retirement plan.
• Paid time off and paid holidays.
• Company-paid life insurance, long-term disability, and AD&D coverage.
• Flexible spending accounts.
• Employee assistance program.
• Tuition reimbursement.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED