Patient Services Specialist/Front Desk

Ascend Vision Partners•Clearwater, FL

11d

About The Position

The Patient Services Specialist creates a positive patient experience by exceeding expectations in customer service and patient care. The role coordinates and completes patient registration activities, including greeting and checking in patients, verifying demographic information and insurance eligibility, obtaining signatures on patient consents, capturing insurance cards, verifying authorization accuracy, collecting co-pays and past-due balances, working reschedule and recall lists, and balancing end-of-day deposits. The position supports the organization's mission to deliver ophthalmic and optometric care by providing professional, knowledgeable service to patients, providers, referral sources, and the clinical team. Team members are expected to act with integrity and accountability, support clinicians in patient care delivery, foster respect, diversity, and inclusion, and enhance patient access to primary and specialty eye care.

Requirements

High school diploma or equivalent.
Ability to work effectively with internal and external customers.
Excellent verbal and written communication skills, including listening.
Proficiency in Microsoft Office products.
Ability to maintain confidentiality when handling sensitive information.

Nice To Haves

Certified Patient Services Specialist.

Responsibilities

Provide high-level customer service to internal and external customers.
Interact professionally and knowledgeably with patients, providers, referral sources, and the clinical team.
Answer telephone calls accurately, obtain accurate information, and ensure callers' needs are met.
Maintain patient confidentiality when accessing or communicating clinical information by email, computer, fax, and mail.
Address patient concerns, provide service recovery, and escalate issues as needed.
Use operational guidelines to schedule patient appointments.
Make appointment reminder calls as needed.
Collect and receipt patient payments, including copayments and balances due.
Verify eligibility and register patients by obtaining demographic and third-party coverage information at every encounter.
Advise patients on physician referrals and provide appropriate notes or updates to referring physicians as needed.
Prioritize and complete work accurately, effectively, and efficiently.
Maintain public areas, including waiting rooms, restrooms, and kitchen, as needed.
Attend department meetings and complete training as needed.
Process incoming and outgoing medical-record requests.