Patient Support Specialist - Front Desk
Alleviant Health Centers•Las Vegas, NV
•Onsite
About The Position
Alleviant Integrated Mental Health is seeking a detail-oriented Patient Support Front Desk Specialist for its Las Vegas clinic. The role manages patient interactions and scheduling, including communicating with patients and outside referral sources to arrange initial intakes and reschedule appointments. It also involves collecting demographic and insurance information, explaining insurance benefits and patient responsibilities, processing payments, maintaining accurate records, following HIPAA guidelines, and providing exceptional customer service. Facility hours are 7:30 AM–5:00 PM.
Requirements
- High school diploma or equivalent.
- Experience in a medical office setting.
- Knowledge of insurance and patient benefits.
- Experience determining patient responsibility and processing patient payments.
- Previous experience managing multiple providers’ schedules.
- Understanding of HIPAA guidelines and healthcare documentation.
- Ability to work with a diverse population and demonstrate strong interpersonal skills.
- Proficiency in Microsoft Office Suite, including Word, Excel, and PowerPoint, with strong typing and computer application skills.
- Competency operating business machines such as computers, telephones, copiers, and fax machines.
- Ability to work effectively under stress while maintaining concentration and energy.
Nice To Haves
- Basic understanding of mental health or behavioral health.
- Bilingual ability.
Responsibilities
- Answer and manage a high volume of inbound calls promptly and professionally.
- Schedule patient appointments and complete demographic information according to established policies and procedures.
- Verify insurance information and process payments accurately.
- Maintain strict confidentiality and adhere to HIPAA guidelines and regulations.
- Prioritize and organize work to ensure clients receive timely and effective service.
- Provide support to other staff members as needed.
- Maintain a courteous and professional telephone demeanor.
- Conduct follow-up calls with patients in line with policies and procedures.
- Confirm patient appointments and check patients in and out efficiently.
- Prepare charts for upcoming appointments.
- Perform other duties as assigned.
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What This Job Offers
Job Type
Full-time
Education Level
High school or GED
