Front Desk Support Specialist
Mercer University•Eatonton, GA
•Onsite
About The Position
Mercer Medicine is seeking a Front Desk Support Specialist for its Eatonton, Georgia clinic. This role serves as a medical secretary and receptionist at the front desk of a multispecialty practice, supporting patient check-in and check-out, scheduling, payments, medical records, and phone communications. The position helps create a professional and welcoming environment at the Mercer Medicine Putnam rural clinic.
Requirements
- High school diploma or GED.
- One year of healthcare office experience.
- Hands-on computer knowledge of electronic medical records.
- Excellent customer service and a professional, friendly disposition.
- Flexibility and ability to adapt to change.
- Ability to maintain composure and recognize when to seek help from supervisors.
Nice To Haves
- Experience with EMD and/or Athena electronic medical record systems.
Responsibilities
- Check patients in and out.
- Collect payments and post charges and payments.
- Schedule, reschedule, and cancel appointments.
- Send appointment reminders.
- Enter patient information accurately, including in the electronic medical record (EMR).
- Update patient demographics and other pertinent information.
- Scan and copy records as needed.
- Handle multiple phone calls.
- Maintain a professional and welcoming front-desk environment.
Benefits
- Comprehensive health insurance for employees and dependents.
- Retirement contributions.
- Tuition waivers.
- Paid vacation and sick leave.
- Technology discounts.
- Schedules that allow for work-life balance.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
