Front Desk Specialist
About The Position
The Front Desk Specialist maximizes daily patient and clinical services by greeting, registering, and checking out patients in a friendly and efficient manner. The role also directs vendors and visitors to appropriate contacts as needed. The position is based in Warwick, Rhode Island, with some travel between company locations. The schedule is Monday, Thursday, and Friday from 8:30 a.m. to 5:00 p.m.; Tuesday and Wednesday from 11:30 a.m. to 8:00 p.m.; and occasional Saturdays. Spire Orthopedic Partners is a growing national partnership of orthopedic practices that provides physicians with support, capital, and operational resources. As a management services organization, Spire supplies administrative infrastructure so practices can operate effectively and physicians can focus on patient care. Its network spans the Northeast and includes more than 165 physicians, 1,800 employees, 285 other clinical providers, and 40 locations in New York, Connecticut, Rhode Island, and Massachusetts. Ortho Rhode Island is a group of providers and professionals focused on patient experience and quality, guided by values that include delivering on commitments, respecting one another, innovation in orthopedics, valuing individuals, and community engagement.
Requirements
- High school graduate or equivalent.
- Any combination of education, training, and experience that demonstrates the ability to perform the duties of the position.
- Experience with Microsoft Office, including Word, Excel, and PowerPoint.
- Discretion when working with confidential information.
- Knowledge of HIPAA regulations.
- Pertinent job-related experience and medical terminology.
Nice To Haves
- Bilingual Spanish or Portuguese.
Responsibilities
- Greet patients promptly, courteously, and helpfully.
- Register patients and update demographic information accurately and efficiently.
- Verify insurance eligibility and benefits and document the information appropriately.
- Obtain and document referrals.
- Triage patients and schedule them appropriately.
- Notify patients of copays and past-due balances and collect payment.
- Check out patients, including scheduling future appointments and outside testing.
- Direct vendors and visitors to appropriate contacts as needed.
- Perform other duties as assigned.
Benefits
- Excellent growth and advancement opportunities.
- Dynamic environment.
- Access to a diverse network of practitioners.
- Broad infrastructure of tools and programs to enhance the employee experience.
- Competitive compensation.
- Generous paid time off.
- Health, dental, and vision benefits.
- 401(k).
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
