Front Desk Specialist

Spire Orthopedic Partners • Wakefield, RI

8d

About The Position

The Front Desk Specialist maximizes daily patient and clinical services by greeting, registering, and checking out patients in a friendly and efficient manner. The role also directs vendors and visitors to appropriate contacts as needed. Office hours are Monday through Thursday, 6:30 a.m. to 6:30 p.m., and Friday, 6:30 a.m. to 4:30 p.m.; individual hours vary.

The position is with Ortho Rhode Island, part of Spire Orthopedic Partners, a management services organization supporting orthopedic practices. The organization describes its focus as providing quality patient experiences and supporting patient care.

Requirements

• High school graduate or equivalent.
• Any combination of education, training, and experience that demonstrates the ability to perform the duties of the position.
• Experience with Microsoft Office, including Word, Excel, and PowerPoint.
• Discretion when working with confidential information.
• Knowledge of HIPAA regulations.
• Pertinent job-related experience and medical terminology.

Nice To Haves

• Bilingual Spanish or Portuguese.

Responsibilities

• Greet patients promptly, courteously, and helpfully.
• Register patients and update demographic information accurately and efficiently.
• Verify insurance eligibility and benefits and document the information appropriately.
• Obtain and document referrals.
• Triage patients and schedule them appropriately.
• Notify patients of copayments and past-due balances and collect payments.
• Check out patients, including scheduling future appointments and outside testing.
• Direct vendors and visitors to the appropriate contacts as needed.
• Perform other duties as assigned.

Benefits

• Excellent growth and advancement opportunities.
• Dynamic environment.
• Access to a diverse network of practitioners.
• Broad infrastructure of tools and programs to enhance the employee experience.
• Competitive compensation.
• Generous paid time off.
• Health, dental, vision, and 401(k) benefits.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED