Front Desk Specialist

Centurion Spine and Pain Centers • Pooler, GA

1d

About The Position

The Front Desk Specialist greets and assists patients and visitors with check-in and general information, supports excellent patient care, collaborates with all departments, and helps cultivate an atmosphere of courtesy, compassion, respect, empathy, dignity, and optimism. The role maintains patient accounts and insurance information, collects patient coinsurance and copayments, and helps keep appointments on schedule. The specialist may travel to other offices, including Statesboro, when needed, and may serve as a preceptor for new employees.

Requirements

• High school diploma or equivalent.
• At least 1 year of work experience in a medical office.
• Comfortable collecting payments.
• Good oral and written communication skills.
• Good interpersonal and organizational skills.
• Detail-oriented, friendly, able to multitask, and able to work well in a fast-paced environment.

Nice To Haves

• Knowledge of insurance.
• Customer service experience.

Responsibilities

• Greet patients and visitors courteously and answer or appropriately refer inquiries.
• Acknowledge patient arrivals in the PM system promptly and efficiently to support patient satisfaction, provider time, treatment-room utilization, and on-schedule appointments.
• Anticipate patient anxieties, answer questions, and maintain the reception area.
• Respond to emergencies to help patients in distress.
• Maintain confidentiality of patients’ personal and financial information.
• Obtain, record, and update personal and financial information to maintain patient accounts.
• Record and update insurance information and record and collect patient coinsurance and copayments.
• Monitor front-office inventory and equipment, anticipate supply needs, place and expedite orders, and verify receipt of supplies.
• Follow policies and procedures and report needed changes.
• Assist with other duties as determined by the Department Manager and perform other logically associated duties that support Continuous Quality Improvement.
• Serve as a preceptor for new employees.
• Use computer applications relevant to the position.
• Perform other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED