Front Desk Specialist

Family & Children's Services Career Center•Tulsa, OK

About The Position

The Front Desk Specialist is the first point of contact for clients, guests, and employees and provides exceptional service while managing front desk operations. The role handles inquiries, schedules appointments, completes administrative tasks, and maintains a welcoming, organized reception area. This is a safety-sensitive position under the Oklahoma Medical Marijuana and Patient Protection Act. The employee is subject to drug and alcohol testing, including random testing; a medical marijuana license does not exempt the employee from testing or applicable workplace consequences.

Requirements

High school graduate or equivalent.
One year of experience in a medical office or healthcare setting with direct patient care or interaction.
Excellent oral and written communication skills.
Ability to work cooperatively with staff, build rapport quickly, develop trust, and sustain working relationships.
Ability to maintain a professional manner and effective working relationships with the public.
Ability to maintain confidentiality.
Ability to use Microsoft Office products and services and Adobe.
Ability to manage a multi-line telephone system and other communication technologies.

Responsibilities

Greet and assist visitors in a friendly and professional manner.
Answer and promptly direct phone calls, emails, and inquiries.
Schedule appointments and meetings and manage calendars as needed.
Open and close the building daily.
Maintain an organized and clean reception area.
Complete administrative tasks such as data entry, filing, and document management.
Coordinate incoming and outgoing mail and deliveries.
Follow access control procedures to help ensure security.
Provide guests and clients with information about company services and policies.
Collaborate with different departments to support daily operations.