Front Desk Specialist

Spire Orthopedic Partners•Arlington, NY

10d•$18 - $22•Onsite

About The Position

The Front Desk Specialist monitors reception and front desk staff, helps implement and follow office policies and procedures, and coordinates with the Office Manager and clinical staff. The role handles urgent physician and patient complaints, welcomes patients and guests, and assists patients and family members with requests. It also supports front-office operations, including supply management, appointment changes, authorizations, billing slips, payment entry, daily receipt balancing, and opening and closing the office.

Requirements

High school diploma or equivalent required.
Excellent customer service skills.
Excellent verbal and written communication skills.
Organized and detail oriented.

Nice To Haves

Two years of experience in a medical office desired.
Insurance, billing, and computer experience strongly desired.
Working knowledge of MS Office strongly desired.

Responsibilities

Monitor reception and front desk staff.
Communicate regularly with the Office Manager regarding staff disciplinary issues so the Director can address them.
Communicate routinely with clinical staff regarding potential delays.
Manage front-office supply stock and order replenishments for the site with Office Manager approval.
Guide office staff when new policies and procedures are implemented or require follow-up.
Monitor staff adherence to policies and procedures; promptly address concerns with employees and immediately report them to the appropriate leader.
Handle urgent physician and patient complaints.
Greet patients and office guests.
Print and verify the day-end review.
Review billing slips at check-out to ensure coding appears complete.
Submit daily billing slips.
Balance daily receipts against the TOS report.
Enter payments for medical records requests fulfilled directly by the office.
Open and close the office before and after business hours.
Assist patients and family members with requests.
Maintain a professional work atmosphere through behavior and communication with patients, physicians, co-workers, and administration.
Attach required authorizations to appointments and/or educate patients about insurance coverage guidelines.
Coordinate rescheduling of appointments canceled by the practice.
Document canceled or rescheduled appointments.
Perform other duties as assigned.