Front Desk Support Specialist

Mercer University•Eatonton, GA

9d•Onsite

About The Position

Mercer Medicine’s clinic in Eatonton, Georgia, is seeking a Front Desk Support Specialist to serve as a medical secretary/receptionist at a multi-specialty practice. The position supports the Putnam rural clinic’s front desk and helps create a professional, welcoming environment for patients. The role is scheduled for 40 hours per week and is expected to be performed in person.

Requirements

High school diploma or GED.
One year of healthcare office experience.
Hands-on computer knowledge of electronic medical records.
Excellent customer service and a professional, friendly disposition.
Flexibility and ability to adapt to change.
Ability to maintain composure and recognize when to seek help from supervisors.

Nice To Haves

Experience with EMD and/or Athena electronic medical records.

Responsibilities

Check patients in and out.
Collect payments and post charges and payments.
Schedule, reschedule, and cancel appointments.
Send appointment reminders.
Enter patient information accurately, including in the electronic medical record (EMR).
Update patient demographics and other pertinent information.
Scan and copy records as required.
Handle multiple phone calls.
Create a professional and welcoming environment for the clinic.