Patient Services Specialist/Front Desk

Ascend Vision Partners•Winter Park, FL

11d

About The Position

Winter Park Ophthalmology/Ascend Vision Partners is hiring a full-time Patient Services Specialist to support its mission of providing quality, accessible, and patient-centered eye care. The role contributes to an integrated eye care platform delivering personalized care through optometrists and ophthalmologists. Team members are expected to act with professionalism, integrity, and accountability; support clinicians in patient care delivery; foster respect, diversity, and inclusion; and enhance access to primary and specialty eye care. The Patient Services Specialist creates a positive patient experience by coordinating registration and front-desk activities. These include greeting and checking in patients, verifying demographic and insurance information, obtaining consent signatures, confirming authorization accuracy, collecting copayments and past-due balances, working reschedule and recall lists, and balancing end-of-day deposits. The role also handles patient calls, appointment reminders, service concerns, confidentiality, and medical-record requests.

Requirements

High school diploma or equivalent.
Ability to work effectively with internal and external customers.
Excellent verbal and written communication skills, including listening.
Proficiency in Microsoft Office products.
Ability to maintain confidentiality when handling sensitive information.

Nice To Haves

Certified Patient Services Specialist.

Responsibilities

Provide high-level customer service in interactions with internal and external customers.
Interact professionally and knowledgeably with patients, providers, referral sources, and the clinical team.
Answer telephone calls accurately, obtain needed information, and ensure callers’ needs are met.
Maintain patient confidentiality when accessing or handling clinical information through email, computer, fax, or mail.
Address patient concerns, provide service recovery, and escalate issues as needed.
Use operational guidelines to schedule patient appointments.
Make appointment reminder calls as needed.
Collect and receipt patient payments, including copayments and outstanding balances.
Verify eligibility and register patients by obtaining demographic and third-party coverage information at each encounter.
Advise patients regarding physician referrals and provide appropriate notes or updates to referring physicians as needed.
Prioritize and complete work accurately, effectively, and efficiently.
Maintain public areas, including waiting rooms, restrooms, and the kitchen, as needed.
Attend department meetings and complete training as needed.
Process incoming and outgoing medical-record requests.