Patient Service Representative- Gastroenterology

Duly Health and Care•Warrenville, IL

8d•$15 - $23

About The Position

The Patient Service Representative serves as a key point of contact for patients and supports smooth front desk operations in a gastroenterology setting. The role helps create a welcoming, efficient environment that supports quality care and a positive patient experience. Responsibilities include greeting and checking in patients, answering phones, scheduling appointments, collecting copayments, making outbound calls, managing referrals, and maintaining accurate records in EPIC. This is a full-time, 40-hour-per-week position with a Monday–Friday schedule from 6:00 a.m. to 2:30 p.m. The position is based in Warrenville and requires travel. The stated base pay range is $15.10–$22.70; actual pay depends on factors such as skills, experience, education, certifications, geographic location, and internal equity. Shift differentials, bonuses, and other incentives may also be available.

Requirements

High school diploma or equivalent.
Exceptional customer service skills and a passion for serving others.
Outstanding verbal and written communication skills.
Proficiency in EPIC or similar electronic medical record systems.
Knowledge of medical office procedures and insurance verification.
Ability to operate phones, personal computers, software, and other basic IT systems.
Proficiency in Microsoft Office Suite, including Excel, Word, and Outlook.
Strong attention to detail, organizational skills, and time management.
Ability to handle sensitive information with discretion.
Positive, professional, collaborative, and adaptable attitude.
Ability to sit, stand, walk, bend, and stretch for extended periods.
Vision correctable to 20/20 and normal hearing for phone communication.

Nice To Haves

At least one year of experience in a medical office or clinical setting.
Prior experience in a receptionist or front desk role.

Responsibilities

Greet patients professionally during check-in, check-out, and appointment scheduling; conduct lobby checks to maintain cleanliness and patient comfort.
Coordinate provider schedules to optimize appointment availability and resource capacity, improve patient access, reduce wait times, and support timely follow-ups.
Use EPIC and other systems to update patient demographics, verify insurance, generate forms, respond to emails, and document emergency contact information.
Collect copayments and service fees, issue receipts, and reconcile daily financial transactions.
Answer a multi-line phone system, take and route messages, and make outbound calls to schedule and confirm appointments.
Communicate information about Duly clinical personnel to patients and others.
Schedule follow-up and in-house specialist referral appointments.
Participate in daily and weekly team huddles to share patient updates, workflow improvements, and operational insights.
Review daily performance dashboards for scheduling and access, workflow, patient contact, and satisfaction metrics; identify gaps, escalate issues, suggest improvements, or adjust workflows.
Maintain patient confidentiality and follow HIPAA standards in interactions and documentation.
Monitor patient wait times and communicate delays empathetically and professionally.
Perform additional duties and special projects as assigned to support departmental goals and service delivery.

Benefits

Comprehensive medical, dental, and vision benefits, including healthcare navigation assistance.
No-cost mental health benefit.
Employer-provided life and disability insurance.
$5,250 annual tuition reimbursement.
Immediate 401(k) match.
40 hours of paid volunteer time off.
Culture committed to community engagement and social impact.
Up to 12 weeks of parental leave at 100% pay, subject to eligibility requirements.
Financial benefit for adoption and surrogacy for non-physician team members, subject to eligibility requirements.

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