Patient Access Representative (Per Diem)

St. Luke’s University Health Network•Macungie, PA

About The Position

The Patient Access Representative manages the full patient registration process for patients seen at St. Luke’s University Health Network outpatient and/or Emergency Department locations. This includes patient identification, order transcription, registration screens, diagnosis and provider information, insurance verification, point-of-service cash collection, and registration-related work queues. The representative coordinates with SLPG practices, clinical and diagnostic departments, and revenue cycle teams to support a positive patient experience, clean claims, and payment for services. Occasional travel between campuses or regional locations may be required. This is a per-diem position at West End Care Now/lab, with other cross-training opportunities available if desired. The employee must be able to work at least 16 hours per month, with flexibility to cover two to three shifts per week based on need. Possible shifts include 6 a.m.–noon, 7 a.m.–3 p.m., and 3 p.m.–7 p.m. One Saturday or Sunday shift per month is required.

Requirements

High school diploma or equivalent.
Excellent customer service and interpersonal skills.
General computer experience and the ability to type fluently, accurately, and quickly.
Ability to work at least 16 hours per month and cover two to three shifts per week based on need.
Ability to work one Saturday or Sunday per month.
Flexibility to work a range of shifts, including the examples listed in the posting.
Ability to cross-train in all required areas of the location or region.

Nice To Haves

Certificate or degree in a health-care-related field.
Insurance background.
Knowledge of medical terminology.
Previous medical administrative experience and/or health-care-related education courses.
Knowledge of the Epic health information system.

Responsibilities

Correctly identify and validate patients in the hospital information system to maintain accurate electronic medical records, and report possible identity-theft situations for appropriate escalation.
Maintain knowledge of network patient-identification policies, including Mark for Merge, Chart Corrections, and Patient Look-Up.
Complete pre-registration and post-registration tasks, including entering demographics, emergency contacts, diagnostic orders, primary care and referring providers, diagnoses, insurance and guarantor information, real-time eligibility, and point-of-service payments.
Resolve registration-related patient, account, and claim work-queue errors; contact provider offices or review medical charts when diagnosis or medical-necessity information is needed.
Cross-train in all areas of the assigned location or region, including outpatient and Emergency Department areas at campus locations and applicable off-campus locations.
Greet and direct patients and visitors, provide friendly and courteous service, and monitor and enforce visitor policies when applicable.
Answer internal and external calls on the main department or facility line and provide appropriate information about the facility and its services.
Promote MyChart and patient self-service capabilities, and assist patients with Welcome Kiosk and On My Way technology, including monitoring arrivals and the patient journey.
Contact SLPG practices or the Network Prior Authorization Department to obtain required insurance referrals and pre-certifications when not documented before service.
Obtain medical license numbers, NPI, and UPIN through appropriate websites for new outpatient provider entries so results are routed accurately and claims can be submitted and paid.