Patient Access Representative - PRN

Sanford Health•Rapid City, SD

22h•$15 - $23•Onsite

About The Position

The Patient Access Representative (PAR) performs patient registration and/or scheduling, depending on the location and setting, along with other duties as assigned. In registration, the PAR greets patients, verifies demographics, registers and/or schedules patients, creates electronic files, processes required forms and documents, explains paperwork, obtains signatures, establishes financial responsibility, and collects payments. The role may also address registration work queue issues, insurance claim denials, and registration database maintenance. In scheduling, the PAR arranges appointments and procedures, coordinates referrals, conducts pre-authorization, arranges interpreter services, checks patients in and out, and connects them with additional resources. The PAR collaborates with nursing teams and providers to coordinate care and may maintain provider schedules, manage work queues and waitlists, and make appointment reminder calls. Other duties vary by setting and may include chart preparation, financial assistance coordination, billing-related tasks, reports, telemedicine coordination, hospital admissions, and operating a multi-line telephone or switchboard. The PAR mentors new staff, maintains confidentiality, demonstrates professionalism, and works collaboratively as well as independently. This is an as-needed position providing weekday coverage in the Rapid City Laboratory, with no evenings, weekends, or holidays.

Requirements

One year of work experience, preferably in a medical office setting.
Customer service skills are essential; six months of customer service experience is desired.
Ability to work as part of a team and independently.
Ability to maintain confidentiality of sensitive information.
Excellent customer service and the ability to empathize with patients and their situations.
Working knowledge of medical terminology and professional written communication skills.
BLS may be required for certain locations and/or settings.

Nice To Haves

High school diploma or equivalent preferred.
Post-secondary education helpful.
Medical terminology helpful.
Experience in a medical office setting preferred.
Six months of customer service experience desired.

Responsibilities

Greet patients and verify demographic information to register and/or schedule them accurately.
Create electronic files and provide, scan, route, and process forms and documents.
Explain necessary paperwork to patients and obtain their signatures.
Establish financial responsibility, assist with payment arrangements, and collect co-payments, pre-payments, or account balances.
Address registration work queue issues, including errors, denied insurance claims, and registration database maintenance.
Schedule patient appointments and procedures; obtain and coordinate referrals and conduct pre-authorization.
Arrange interpreter services, check patients in and out, and offer enrollment in additional resources.
Collaborate with nursing teams and providers to coordinate appointments that meet patient needs.
As applicable, coordinate provider schedules, manage recall and waitlists, and resolve work queue issues.
Perform other setting-specific duties, which may include chart preparation, financial assistance coordination, prior authorization, visit tracking, account health information management, reports, assessment administration, telemedicine coordination, billing and charge verification, reminder calls, hospital admissions, copying, faxing, and ordering supplies.
Mentor new Patient Access Representatives and other staff.
Maintain confidentiality and promote professionalism, mutual respect, and cooperation.