Patient Access Representative (PRN)

St. Tammany Health System • Covington, LA

7d • Onsite

About The Position

Patient Access Representatives are primarily responsible for completing efficient, organized patient check-in and check-out. Throughput and customer service are top priorities. The role schedules appointments and verifies insurance during registration as appropriate, collects accurate patient information while maintaining confidentiality and ensuring patients understand their rights under HIPAA and company policy, answers and directs multiline phone calls politely, collects copayments and patient balances, and scans or files documents into the medical record as needed.

The representative must be willing to learn all aspects of the office, work as part of a team in a busy environment, and maintain a professional demeanor. The position is based at St. Tammany Health System in Covington, Louisiana. The scheduled weekly hours are listed as TBD, with a Monday–Friday work shift from 8:00 a.m. to 5:00 p.m.

Requirements

• Ability to operate a computer, copier, and fax machine.
• Good communication skills and a great deal of patience.
• Willingness to learn all aspects of the office and be a team player.
• Ability to work well with others in a very busy environment.
• Ability to maintain a professional demeanor at all times.
• Good physical health and ability to stand, sit, or walk for long periods.
• Ability to lift at least 10 pounds.
• Ability to work with a moderate level of noise.

Nice To Haves

• Medical office experience.
• Previous medical terminology knowledge.
• High school diploma or GED; proof of enrollment in or completion of a post-secondary or vocational program may also be accepted.

Responsibilities

• Complete efficient and organized patient check-in and check-out.
• Prioritize patient throughput and customer service.
• Schedule appointments and verify insurance during registration as appropriate.
• Collect accurate patient information while maintaining confidentiality and informing patients of their rights under HIPAA regulations and company policy.
• Answer multiline phones and direct calls in a polite and courteous manner.
• Collect copayments and patient balances.
• Scan or file documents into the medical record as needed.
• Learn all aspects of the office and work effectively as a team player.
• Maintain a professional demeanor at all times.

What This Job Offers

• Job Type: Part-time
• Education Level: No Education Listed