Patient Access Representative PRN
About The Position
The Patient Access Representative is responsible for completing patient registration for admissions and ensuring inpatient and outpatient procedures are eligible and accurately documented. The role reports to the Manager of the assigned department. The position interacts with visitors to the department, including patients, family members, and staff from other departments within UMC or TTUHSC. Work takes place in indoor and outdoor environments that may have varying temperatures. The role involves frequent sitting and walking, lifting up to 25 pounds, and reading documents and computer records. The work can be stressful and may involve emotional demands.
Requirements
- High school diploma or GED.
- More than one year of experience as a patient access representative, customer service representative, or in a similar administrative role.
- Excellent customer service skills.
- Fluency in spoken and written English, including reading.
- Ability to multitask and handle problems, interruptions, and stressful situations professionally.
- Planning, organizational, and follow-through skills to complete processes.
- Ability to lift up to 25 pounds.
- Near visual acuity to read documents and computer records.
Nice To Haves
- Basic medical terminology.
Responsibilities
- Collect pertinent information to register patients for exams or tests.
- Schedule exams and coordinate schedules across multiple modalities.
- Verify insurance eligibility and benefits.
- Collect payments, establish payment arrangements, and discuss payment options.
- Perform other assigned duties related to Environmental Services.
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What This Job Offers
Education Level
High school or GED
