Patient Services Representative I

HealthPoint Careers • Federal Way, WA

7h

About The Position

The Patient Services Representative I performs front-office functions at HealthPoint clinics, including phone activities, appointment scheduling, patient registration, data entry, payment collection, and maintaining health records. The role provides customer service to patients, families, and community partners and helps patients navigate HealthPoint services.

This is a float position that provides coverage at various HealthPoint locations and supports other assigned duties. The representative must adapt to different clinic environments and patient populations while maintaining professionalism and quality patient care. The schedule is Monday through Friday, 8:30 a.m. to 5:30 p.m., with one late shift per week (Tuesday or Wednesday, 10:00 a.m. to 7:00 p.m.) and Saturdays approximately once per month, 7:30 a.m. to 1:30 p.m.

HealthPoint is a nonprofit network of community health centers founded in 1971. It is committed to providing high-quality care regardless of a person's financial circumstances, language, or health status. Proof of required vaccinations and/or immunity must be provided before the start date; HealthPoint can provide required vaccinations or titers at no cost if documentation is unavailable.

Requirements

• High school diploma or equivalent.
• Ability to read and comprehend instructions and write basic correspondence, such as memos.
• Basic operating knowledge of computers.
• Beginning-level knowledge of Word, Excel, and Outlook.
• Ability to maintain attention and concentration while performing routine, recurring work.
• Ability to interpret circumstances or information and choose an effective response.
• Ability to adapt to multiple clinic environments and patient populations.
• Ability to maintain good attendance, punctuality, and work the full scheduled shift.
• Proof of required immunizations and/or immunity before the start date, including COVID-19, MMR, varicella, annual influenza, and TB QuantiFERON Gold titer. The posting states that Johnson & Johnson COVID-19 vaccination alone is not accepted.
• For employees working in a HealthPoint clinic, proof of Tdap vaccination within the last 10 years is required; Hepatitis B vaccination is required for clinical positions with potential exposure to blood or bloodborne pathogens.

Nice To Haves

• Customer service or healthcare experience.
• Knowledge of electronic dental and medical records.

Responsibilities

• Greet clinic patients, families, and visitors.
• Check patients in by verifying patient, guarantor, subscriber, and insurance information, including real-time eligibility checks.
• Collect copayments and past-due balances.
• Educate patients and families about HealthPoint services and help them navigate those services.
• Explain basic medical and dental insurance concepts, including copayments, coinsurance, and deductibles.
• Check patients out, schedule follow-up or future appointments, provide applicable documents, and collect outstanding balances.
• Establish payment plans when necessary.
• Answer and screen appointment-related calls, direct callers to appropriate staff, take messages, and document information in the Electronic Health Record (EHR).
• Provide documentation and education about financial assistance programs, including the Sliding Fee Program.
• Maintain schedule accuracy, confirm provider appointment details, and confirm future patient appointments.
• Communicate with the clinical care team to add patients to provider schedules.
• Assist with complex appointment scheduling and procedure coordination.
• Guide and encourage patients and families to use MyChart.
• Recognize basic emergency medical situations and connect in-person or phone patients with the appropriate clinical care team member.
• Follow procedures for collecting cash, checks, and credit card payments.
• Keep the reception area and waiting room clean, organized, and stocked.
• Monitor the daily schedule and provide float coverage at various HealthPoint locations, adapting to different clinic environments and patient populations.
• Maintain good attendance, punctuality, and the ability to work the full scheduled shift.
• Demonstrate respectful, professional behavior that supports a team-oriented work environment.
• Support HealthPoint's mission, core values, goals, strategic aims, and quality measures.
• Attend staff and in-service meetings and participate in committees and task force activities.
• Support clinic initiatives and process-improvement work.
• Perform other duties as assigned by the supervisor.

Benefits

• Medical, dental, and vision insurance for employees and eligible dependents.
• Health Savings Account (HSA) and Flexible Spending Account (FSA) options.
• Employer-paid life insurance, AD&D, and disability coverage.
• 401(k) retirement plan with employer match.
• Paid Time Off (PTO), Extended Illness Time Away, eight paid holidays, three floating holidays, Compassion Time Away, and Opportunity Time Off.
• Employee Assistance Program (EAP) and employee wellness program.
• Voluntary supplemental life, critical illness, accident, identity theft, and pet insurance.
• Professional development, ongoing learning, and career growth opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED