Patient Services Representative I

Midwest Vision Partners•Kalamazoo Charter Township, MI

About The Position

The Patient Services Representative I greets patients as they arrive and leave the clinic and supports front desk operations. The role updates and verifies patient information, including patient ID and insurance details; registers patients in the billing system; processes payments; coordinates communication among patients, providers, and clinical staff; handles scheduling inquiries; and provides other assistance as needed. This is a part-time position of 20–29 hours per week, Monday through Friday between 7:30 AM and 5:30 PM, with no weekends. Shift lengths vary between full-day and half-day shifts based on physician clinic schedules and patient volume. Regular travel between Battle Creek and Kalamazoo locations is required, and occasional travel to other SEI locations for coverage or support may be needed.

Requirements

High school diploma or GED.
Strong verbal and written communication skills.

Nice To Haves

Telephone operator or high call volume experience.

Responsibilities

Greet and check in patients in a friendly, courteous, and professional manner.
Enter, update, and verify patient demographics and insurance information using medical computer programs.
Complete patient registration by reviewing accounts and compliance-related documents for completeness and accuracy, and obtain and document missing information.
Prepare paperwork for patient visits.
Verify patient benefits and eligibility when needed, and collect copayments, deductibles, and coinsurance as needed.
Respond to questions about account status, payment arrangements, and concerns; resolve billing or charge disputes or refer problem accounts to the appropriate person.
Monitor patient flow, adjust workflows, and notify clinical staff of pertinent information and changes.
Serve as a liaison between patients, guests, back-office staff, and providers.
Reconcile cash against daily charge and cash reports.
Schedule and confirm patient appointments as needed.
Create, distribute, and file new patient charts and medical records.
Perform clerical tasks such as copying, sorting, scanning, and faxing.
Check out patients, collect appropriate copayments, past-due balances, and fees, ensure forms are completed, and update medical records as needed.
Keep the front desk and waiting room clean and tidy and restock necessary supplies.
Comply with organizational policies and procedures, including standard operating procedures and the employee handbook.
Perform other duties as assigned.