Patient Services Representative I

Midwest Vision Partners•Kalamazoo, MI

4d•Onsite

About The Position

The Patient Services Representative I welcomes patients at the clinic and supports a smooth, professional patient experience. The role updates and verifies patient information, registers patients in the billing system, handles insurance and payment information, coordinates communication among patients, providers, and clinical staff, and responds to scheduling and account inquiries. This is a part-time role, 20–29 hours per week, Monday through Friday between 7:30 AM and 5:30 PM, with no weekends. Shift lengths vary between full-day and half-day shifts according to physician clinic schedules and patient volume. Regular travel between the Battle Creek and Kalamazoo locations is required; occasional travel to other SEI locations may be needed for coverage or support.

Requirements

High school diploma or GED.
Strong verbal and written communication skills.
Desire to provide patient service.
Regular travel between the Battle Creek and Kalamazoo locations is required; occasional travel to other SEI locations may be needed.

Nice To Haves

Telephone operator or high-call-volume experience.

Responsibilities

Greet and check in patients in a friendly, courteous, and professional manner.
Enter, update, and verify patient demographic and insurance information using multiple medical computer programs.
Complete patient registration by reviewing accounts and compliance-related documents for accuracy and completeness, and obtain and document missing information.
Prepare paperwork for patient visits and verify patient benefits and eligibility when needed.
Collect copayments, deductibles, coinsurance, past-due balances, and fees as needed.
Respond to questions about account status, payment arrangements, and concerns; resolve billing or charge disputes or refer problem accounts to the appropriate person.
Monitor patient flow, adjust workflows, and notify clinical staff of relevant information and changes.
Act as a liaison among patients, guests, back-office staff, and providers.
Reconcile cash against daily charge and cash reports.
Schedule and confirm patient appointments as needed.
Create, distribute, and file new patient charts and medical records.
Perform clerical tasks, including copying, sorting, scanning, and faxing.
Check out patients, ensure forms are completed, and update medical records as needed.
Keep the front desk and waiting room clean and tidy and restock supplies.
Comply with organizational policies and procedures, including standard operating procedures and the employee handbook.
Perform other duties as assigned.