Patient Services I

Lawall Prosthetics and Orthotics Services•Langhorne, PA

11h•Onsite

About The Position

We are seeking a detail-oriented and organized Patient Services I to process patient accounts and ensure documentation, insurance requirements, and billing paperwork are complete and accurate before patients receive their devices and claims are submitted. The ideal candidate is highly organized, enjoys behind-the-scenes work, and has experience navigating insurance and medical documentation in a fast-paced healthcare environment. The schedule is Monday through Friday, 8:00 a.m. to 4:30 p.m. The position is located at 3000 Cabot Blvd. West, Langhorne, PA 19047, with limited travel to the nearest office location for support.

Requirements

High school graduate.
Work independently and use good judgment to make sound decisions.
Communicate professionally with patients, physician offices, insurance representatives, and coworkers.
Work effectively in a fast-paced environment.
Record information clearly, accurately, and concisely.
Handle sensitive and confidential information appropriately.
Meet deadlines, prioritize tasks, and manage multiple accounts at once.
Proficiency in Microsoft Outlook, Word, and Excel.
Organized and detail-oriented.

Nice To Haves

Prior experience with insurance verification, prior authorizations, medical documentation, or patient service in a healthcare setting is preferred.
Knowledge of anatomy and medical coding is a plus.

Responsibilities

Prepare and process work orders accurately and on time.
Obtain, review, and coordinate required documentation, including prescriptions, physician notes, and other supporting records.
Verify patient insurance benefits, confirm coverage criteria, and obtain prior authorizations or pre-certifications as required.
Maintain accurate patient account information, including HCPCS and ICD-10 coding, to support processing and reimbursement.
Communicate with patients about insurance coverage, financial responsibility, and next steps.
Coordinate with physician offices, practitioners, and internal staff to obtain missing information and prepare orders for delivery.
Maintain knowledge of payer-specific rules, documentation requirements, and authorization procedures.
Ensure orders are documented properly and meet company and insurance requirements before delivery.
Provide customer service to patients, referral sources, and coworkers.
Document account activity clearly, accurately, and professionally.
Help maintain an efficient service flow from order intake through readiness for delivery.
Complete other duties as assigned.
Travel to the nearest office location for support, as needed.