Patient Services Specialist I

CaroMont Health • Belmont, NC

1d

About The Position

Provides front office support, including greeting and welcoming patients; delivering excellent customer service in person and over the phone; collecting co-payments; scheduling appointments; updating missing patient demographics; obtaining referrals and pre-certifications; and performing other clerical duties as assigned. Communicates and models the mission and values of CaroMont Health.

The role serves as a liaison among providers, office staff, patients, patients’ family members, area hospitals, and insurance providers. It requires maintaining strict patient confidentiality and handling a fast-paced environment in a confident, professional, helpful, and knowledgeable manner.

Requirements

• High school diploma or equivalent.
• Six months of customer service experience.
• Computer experience.
• Demonstrated ability to provide excellent customer service.
• Excellent communication skills and knowledge of medical practice operations.
• Interpersonal skills to function as a liaison among providers, office staff, patients, and patients’ family members.
• Ability to read, write, follow oral and written instructions, perform mathematical calculations, and communicate effectively.
• Ability to handle a fast-paced environment in a confident, professional manner.
• Self-motivation, sound judgment, initiative, and ability to prioritize and coordinate several tasks simultaneously.
• Ability to maintain a helpful and knowledgeable demeanor.
• Compassionate listening and effective problem-solving and critical-thinking skills, without appearing judgmental.
• Ability to maintain strict patient confidentiality.

Responsibilities

• Greet and welcome patients.
• Provide customer service in person and over the phone.
• Collect co-payments.
• Schedule appointments.
• Update missing patient demographic information.
• Obtain referrals and pre-certifications.
• Perform other assigned clerical duties.
• Communicate and model the mission and values of CaroMont Health.
• Communicate effectively with providers, office staff, patients, patients’ family members, co-workers, hospital service representatives, and insurance providers.
• Maintain strict patient confidentiality.
• Listen compassionately and use problem-solving and critical-thinking techniques to address concerns.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED