Patient Services Specialist

DMOS Orthopaedic Centers • West Des Moines, IA

7d • Hybrid

About The Position

The Patient Services Specialist serves as a point of connection for patients calling the office. The role provides a kind, helpful, and professional phone experience by assisting patients with appointment scheduling, connecting them with a nurse, or directing billing questions to the billing department. The specialist gathers information about patients, insurance, and their situation, then helps match patients with a referred provider or the first available provider for their needs.

This is a full-time position, Monday through Friday from 8 a.m. to 5 p.m., based on the second floor of the West Des Moines office. After training and meeting position metrics, the role may offer a hybrid schedule with work from home and in-office time. The specialist works in a cubicle with nearby team members and uses a headset to handle incoming calls. Overtime may be available for processing referrals.

Requirements

• Clear and professional communication skills.
• Ability to listen, ask questions, and avoid interrupting.
• Customer-service experience assisting individuals from varying backgrounds.
• Ability to reassure nervous patients.
• Ability to multitask, research, organize information, and assist patients efficiently.

Nice To Haves

• Prior experience in a call center environment.
• Prior medical office experience.
• Phone experience.

Responsibilities

• Answer incoming calls using a headset.
• Gather patient, insurance, and situational information accurately and quickly.
• Assist patients with scheduling appointments, connecting with a nurse, or directing billing questions to the billing department.
• Match patients with a referred provider or the first available provider for their issue.
• Communicate professionally, listen, ask questions, and avoid interrupting.
• Offer reassurance to nervous patients and assist patients with varying backgrounds.
• Multitask by taking in information while researching, organizing thoughts, and assisting patients efficiently.
• Process referrals when overtime is available.

Benefits

• 401(k) with company contribution, even if the employee does not contribute.
• Health insurance.
• Dental insurance.
• Vision insurance.
• Generous paid time off; hourly employees may earn up to 22 days per year.
• Opportunity for a hybrid schedule after training and meeting position metrics.
• Consistent, reliable schedule with no nights or weekend coverage.
• Opportunity for overtime in processing referrals.
• Friendly, fun, and dedicated peers.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed