Patient Services Specialist

OrthoArizona•Mesa, AZ

5d•Onsite

About The Position

OrthoArizona is hiring a Medical Receptionist to support its physical therapy team in Gilbert (South), Arizona. The role is the first point of contact for patients and involves providing courteous, helpful service while supporting the smooth operation of the front desk. Responsibilities include handling calls, welcoming and checking in and out patients, managing schedules, assisting with insurance verification and physical therapy insurance requirements, and maintaining accurate patient records and document routing. The position is part-time and pays starting at $17 per hour. OrthoArizona describes a supportive, collaborative environment with state-of-the-art facilities, career development and advancement opportunities, and a commitment to compassionate musculoskeletal care. The organization has served the Greater Phoenix community since 1994 and has more than 200 healthcare providers, including over 70 orthopedic specialists, at 25 orthopedic clinics across the Valley.

Requirements

High school diploma or GED.
Excellent customer and patient service skills.
Knowledge of medical terminology.
Working knowledge of computer programs.
Excellent written and verbal communication skills.
Understand and perform training on practice management software.
Continue expanding knowledge of practice management software as updates occur.
Follow all Standard Operating Procedures.

Nice To Haves

At least one year of medical office experience.
Bilingual skills.
Basic phone handling skills or Contact Center experience.
Basic knowledge of insurance plans and the specialty referral process.

Responsibilities

Answer calls promptly and courteously, screen and route calls as needed, create phone notes in the patient electronic medical record, and provide information to patients.
Greet patients and manage patient check-in and check-out while providing excellent service.
Manage schedules and assist with insurance verification and other physical therapy insurance requirements.
Support physical therapy staff by keeping the front desk organized and running smoothly.
Index patient documents to the correct patient chart.
Route electronic faxes to the correct location fax folder and/or upload them to the correct patient chart.
Assist with other duties during downtime and perform other duties as assigned.