Patient Services Specialist

RHC Group Management LLC • White House, TN

7d • Onsite

About The Position

Bookmark Medical is hiring a Patient Services Specialist for a full-time, clinic-based role. The specialist creates a smooth, supportive patient experience by greeting and checking in patients, handling calls and messages, coordinating appointments and referrals, assisting with insurance processes, supporting communication between patients and providers, maintaining accurate EHR information, and keeping the front desk organized. The role works Monday through Friday, 7:00 a.m. to 5:00 p.m., on four 10-hour shifts, with a 30-minute lunch break. Clinics are closed on weekends.

Requirements

• Experience in healthcare, customer service, or an administrative role.
• Strong communication and interpersonal skills.
• Comfort working in a fast-paced, team-oriented environment.
• A positive attitude and commitment to patient-centered service.

Nice To Haves

• EHR proficiency; Athena or eCW preferred.

Responsibilities

• Greet patients and check them in with warmth and professionalism.
• Manage incoming calls, messages, and patient inquiries.
• Schedule appointments, referrals, follow-ups, and co-pays.
• Assist with insurance verification and prior authorizations.
• Support clear communication between patients and providers.
• Update and maintain accurate information in the EHR.
• Help keep the front desk organized, efficient, and patient-ready.

Benefits

• Medical, dental, and vision coverage.
• Company-funded HSA and exclusive healthcare discounts.
• 401(k) with company match.
• Company-paid life insurance.
• Flexible time off and Vacation Exchange Program.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed