Patient Services Representative I

HealthPoint Careers • Kent, WA

9d

About The Position

The Patient Services Representative I performs front-office functions at a HealthPoint clinic, including phone activities, appointment scheduling, patient registration, data entry, payment collection, and maintenance of health records. The position provides customer service to patients, families, visitors, and community partners and supports patients in navigating HealthPoint services.

The role works four 10-hour shifts Tuesday through Friday, from 9:15 a.m. to 8:15 p.m. Work is described as routine and regularly recurring, requiring attention and concentration, with limited planning and discretion. Employees must maintain good attendance, be punctual, and work the full scheduled shift. The role also supports clinic initiatives, process improvement, and HealthPoint’s mission and values.

New hires must provide documentation of required vaccinations and/or immunity before their start date. HealthPoint can provide required vaccinations or immunity titers at no cost if documentation is unavailable.

Requirements

• High school diploma or equivalent.
• Basic operating knowledge of computers.
• Maintain good attendance, punctuality, and work the full scheduled shift.
• Provide required vaccination and/or immunity documentation before the start date, including COVID-19, MMR, varicella, annual influenza, and TB QuantiFERON Gold; HealthPoint does not accept the Johnson & Johnson COVID-19 vaccine as proof of vaccination.
• For employees working in a HealthPoint clinic, provide proof of Tdap vaccination within the last 10 years.
• For clinical positions with potential exposure to blood or bloodborne pathogens, provide proof of Hepatitis B vaccination.

Nice To Haves

• Customer service or healthcare experience.
• Beginning-level knowledge of Word, Excel, and Outlook.
• Knowledge of electronic dental and medical records.

Responsibilities

• Greet clinic patients, families, and visitors.
• Check patients in, including verifying patient, guarantor, and subscriber demographics and insurance information.
• Collect copayments and past-due balances.
• Educate patients and families about HealthPoint services and help them navigate those services.
• Apply basic knowledge of medical and dental insurance, including copayments, coinsurance, and deductibles.
• Check patients out, schedule follow-up or future appointments, provide applicable documents, and collect outstanding balances.
• Establish payment plans when necessary.
• Answer and screen appointment-related telephone calls, direct calls to appropriate staff, take messages, and document in the Electronic Health Record (EHR).
• Provide documentation and education about financial assistance programs, including the Sliding Fee Program.
• Maintain schedule accuracy and confirm provider appointment dates and times and future patient appointments.
• Communicate with the clinical care team to add patients to provider schedules.
• Assist with complex appointment scheduling and procedure coordination.
• Promote and guide patients and families in using MyChart.
• Connect patients by phone or in person with the appropriate clinical care team member when care is needed, using a basic understanding of emergency medical situations.
• Follow written procedures for collecting cash, checks, and credit card payments.
• Keep the reception work area and waiting room clean, organized, and stocked.
• Demonstrate respectful, professional behavior that supports a team-oriented work environment and integrate HealthPoint’s values into services.
• Attend staff and in-service meetings and participate in committees and task force activities.
• Support clinic initiatives and process-improvement work to meet HealthPoint’s strategic aims and quality measures.
• Perform other duties as assigned by the supervisor.

Benefits

• Medical, dental, and vision insurance for employees and eligible dependents.
• HSA and FSA options.
• Employer-paid life insurance, AD&D, and disability coverage.
• 401(k) retirement plan with employer match.
• Paid Time Off (PTO), Extended Illness Time Away, eight paid holidays, three floating holidays, Compassion Time Away, and Opportunity Time Off.
• Employee Assistance Program (EAP) and employee wellness program.
• Voluntary supplemental life, critical illness, accident, identity theft, and pet insurance.
• Professional development, ongoing learning, and opportunities for career growth.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED