Patient Services Representative I

HealthPoint Careers•SeaTac, WA

6d•Onsite

About The Position

The Patient Services Representative I performs front-office functions at HealthPoint clinics, including phone activities, appointment scheduling, patient registration, computer data entry, payment collection, and health-record maintenance. The role provides excellent customer service to patients, families, visitors, and community partners, and supports patient access to HealthPoint services. The Float Patient Services Representative I works across various HealthPoint locations to cover staffing shortages and provide additional support. This requires flexibility in adapting to different clinic environments and patient populations while maintaining professionalism and quality patient care. Employees are expected to monitor the daily schedule, attend their full scheduled shifts punctually, contribute to a team-oriented workplace, support clinic initiatives and quality improvement, and uphold HealthPoint’s mission and values. Other duties may be assigned by the supervisor. The position requires a high school diploma or equivalent and basic computer skills. Customer service or healthcare experience is preferred. Benefits-eligible employees receive a comprehensive benefits package. Proof of required vaccinations and/or immunity must be provided before the start date; HealthPoint can provide required vaccinations or titers at no cost if documentation is unavailable.

Requirements

High school diploma or equivalent.
Ability to read and comprehend instructions and write basic correspondence, such as memos.
Basic operating knowledge of computers.
Beginning-level knowledge of Word, Excel, and Outlook.
Flexibility and ability to adapt to multiple clinic environments and patient populations.
Ability to maintain professionalism and quality patient care.
Good attendance, punctuality, and availability to work the full scheduled shift.
Proof of required immunizations and/or immunity before the start date, including COVID-19, MMR, varicella, annual influenza, and TB QuantiFERON Gold titer draw; clinic employees must also provide proof of Tdap vaccination within the last 10 years. Hepatitis B vaccination documentation is required for clinical positions with potential exposure to blood or bloodborne pathogens.

Nice To Haves

Customer service or healthcare experience.
Electronic Dental and Medical Records experience or knowledge.

Responsibilities

Greet clinic patients, families, and visitors.
Check patients in by verifying patient, guarantor, and subscriber demographics; checking insurance information and real-time eligibility; and collecting copays and past-due balances.
Educate patients and families about HealthPoint services and help them navigate those services.
Apply basic knowledge of medical and dental insurance, including copays, coinsurance, and deductibles.
Check patients out by scheduling follow-up or future appointments, providing applicable documents, collecting outstanding balances, and establishing payment plans when necessary.
Answer and screen appointment-related calls according to established procedures, direct calls to appropriate staff, take messages, and document in the Electronic Health Record (EHR).
Provide documentation and education about financial assistance programs, including the Sliding Fee Program.
Maintain accurate schedules, confirm provider appointment dates and times, confirm future appointments, and communicate with the clinical care team to add patients to provider schedules.
Assist with complex appointment scheduling and procedure coordination.
Guide and encourage patients and families to use MyChart.
Recognize basic emergency medical situations and connect in-person or phone patients with the appropriate clinical care team member.
Follow procedures for collecting cash, checks, and credit card payments.
Keep the reception work area and waiting room clean, organized, and stocked.
Work across HealthPoint locations to cover staffing shortages and provide additional support as assigned.
Monitor and stay current on the daily schedule; adapt to multiple clinic environments and patient populations.
Maintain good attendance, punctuality, and a full scheduled shift.
Demonstrate respectful and professional behavior that supports a team-oriented work environment and HealthPoint’s mission, core values, and goals.
Attend staff and in-service meetings and participate in committees and task force activities.
Support clinic initiatives and process-improvement work to meet HealthPoint Strategic Aims and Quality Measures.
Perform other duties as assigned by the supervisor.

Benefits

Medical, dental, and vision insurance for employees and eligible dependents.
HSA and FSA options.
Employer-paid life insurance, AD&D, and disability coverage.
401(k) retirement plan with employer match.
Paid Time Off (PTO).
Extended Illness Time Away.
Eight paid holidays and three floating holidays.
Compassion Time Away.
Opportunity Time Off for extended personal time away.
Employee Assistance Program (EAP).
Employee wellness program.
Voluntary supplemental life, critical illness, accident, identity theft, and pet insurance.
Professional development, ongoing learning, and career-growth opportunities.
Required vaccinations or immunity titers provided at no cost if the employee cannot provide documentation.