Patient Services Representative I

HealthPoint Careers • Des Moines, WA

4d • Onsite

About The Position

HealthPoint is a community-based, community-supported, and community-governed network of nonprofit health centers that provides expert, high-quality care regardless of patients’ circumstances. The Patient Services Representative I performs front-office functions at clinic sites, including phone activities, appointment scheduling, patient registration, data entry, payment collection, and health-record maintenance. The role provides customer service to patients, families, visitors, and community partners.

The Float Patient Services Representative I works across various HealthPoint locations to cover staffing shortages and provide additional support. The employee monitors daily schedules and adapts to different clinic environments and patient populations while maintaining professionalism and quality patient care. Regular attendance, punctuality, and working the full scheduled shift are conditions of employment.

The position supports HealthPoint’s mission, values, initiatives, and quality goals; participates in staff meetings, in-service meetings, committees, and task forces; and performs other duties assigned by a supervisor. The posted hourly pay range is $22.50–$29.63. Individual offers depend on job requirements, qualifications, relevant skills and experience, applicable education, and internal equity.

Requirements

• High school diploma or equivalent.
• Ability to read and comprehend instructions and write basic correspondence, such as memos.
• Basic operating knowledge of computers.
• Beginning-level knowledge of Word, Excel, and Outlook.
• Ability to handle routine, recurring work situations requiring attention and concentration.
• Ability to interpret circumstances or information and choose an effective response.
• Ability to perform straightforward, well-defined problem-solving once an issue is understood.
• Flexibility to work across various clinic locations and adapt to different clinic environments and patient populations.
• Good attendance, punctuality, and ability to work the full scheduled shift.
• Proof of required immunizations and/or immunity before the start date, including COVID-19, MMR, varicella, annual influenza, and TB QuantiFERON Gold titer draw. The posting states that Johnson & Johnson COVID-19 vaccination alone is not accepted as proof; documentation of an alternate vaccine or vaccine series is required.
• For employees working in a HealthPoint clinic, proof of Tdap vaccination within the last 10 years is required.
• For clinical positions with potential exposure to blood or bloodborne pathogens, proof of Hepatitis B vaccination is required.

Nice To Haves

• Customer service or healthcare experience.
• Electronic dental and medical records knowledge.

Responsibilities

• Greet clinic patients, families, and visitors.
• Check patients in by verifying patient, guarantor, subscriber, and insurance information, including real-time eligibility checks.
• Collect copayments, past-due balances, and other patient payments.
• Educate patients and families about HealthPoint services and help them navigate those services.
• Explain basic medical and dental insurance concepts, including copayments, coinsurance, and deductibles.
• Check patients out by scheduling follow-up or future appointments, providing applicable documents, collecting outstanding balances, and establishing payment plans when necessary.
• Answer and screen appointment-related calls, direct calls to appropriate staff, take messages, and document in the Electronic Health Record.
• Provide documentation and education about financial assistance programs, including the Sliding Fee Program.
• Maintain accurate schedules and verify provider appointment dates and times and future patient appointments.
• Communicate with the clinical care team to add patients to provider schedules.
• Assist with complex appointment scheduling and procedure coordination.
• Guide and encourage patients and families to use MyChart.
• Recognize basic emergency medical situations and connect phone or in-person patients with the appropriate clinical care team member.
• Follow established procedures for collecting cash, checks, and credit card payments.
• Keep reception and waiting areas clean, organized, and stocked.
• Monitor and stay current on the daily schedule; provide coverage across HealthPoint locations and adapt to different clinics and patient populations.
• Maintain good attendance, punctuality, and the full scheduled shift; demonstrate respectful, professional behavior that supports teamwork.
• Support HealthPoint’s mission, core values, goals, strategic aims, quality measures, and process-improvement initiatives.
• Attend staff and in-service meetings and participate in committees and task-force activities.
• Perform other duties as assigned by the supervisor.

Benefits

• Medical, dental, and vision insurance for employees and eligible dependents.
• Health Savings Account and Flexible Spending Account options.
• Employer-paid life insurance, accidental death and dismemberment coverage, and disability coverage.
• 401(k) retirement plan with employer match.
• Paid Time Off.
• Extended Illness Time Away.
• Eight paid holidays and three floating holidays.
• Compassion Time Away.
• Opportunity Time Off for extended personal time away.
• Employee Assistance Program.
• Employee wellness program.
• Voluntary supplemental life, critical illness, accident, identity theft, and pet insurance benefits.
• Professional development, ongoing learning, and opportunities for career growth.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED