Patient Services Representative I - Peterkort

WOMENS HEALTHCARE ASSOCIATES LLC•Portland, OR

2d•$20 - $29•Onsite

About The Position

Women's Healthcare Associates (WHA) is seeking a Patient Services Representative I for its Peterkort clinic in Portland, Oregon. The role provides customer service by welcoming and greeting patients, scheduling appointments, collecting co-pays, and answering phones. The representative also helps patients arrange follow-up care and appropriate financial arrangements, and supports insurance-benefit questions and verification.

Requirements

High school diploma or GED.
Medical office experience; experience in an OB/GYN medical group practice is preferred.
Demonstrated advanced knowledge of medical practice management scheduling software and scheduling time requirements.
Knowledge of medical terminology and medical insurance practices.
Knowledge of Microsoft Office products, including Word and Outlook.
Effective verbal, listening, and written communication skills.
Excellent people skills.
Ability to pass a background check.

Nice To Haves

Medical office experience in an OB/GYN medical group practice.

Responsibilities

Answer basic questions from patients, staff, and clinicians about insurance benefits and respond to requests for insurance information, particularly benefit verification.
Schedule return appointments and procedures, and reschedule appointments as needed.
Monitor clinician schedules and fill schedule gaps according to clinician needs, scheduling protocols, and procedures.
Audit scheduled appointments for errors, correct them, and notify the Patient Services Coordinator of training opportunities as needed.
Answer scheduling questions and concerns from clinical services staff.
Help patients schedule appointments outside WHA services when directed by a clinician.
Post account balances as directed.
Create payment batches and reconcile daily deposits.
Verify eligibility and benefits, and obtain authorization for patients' medical procedures.
Address patient complaints and concerns, seek resolution, and refer issues to the Patient Services Coordinator or Practice Supervisor as needed.
Answer overflow calls in the phone queue.
Welcome and greet patients, schedule appointments, collect co-pays, and answer phones at the Peterkort clinic.
Assist patients with follow-up scheduling and financial arrangements.