Patient Services Representative I

HealthPoint Careers • Kent, WA

8d

About The Position

The Patient Services Representative I performs front-office functions at a HealthPoint clinic, including telephone activities, appointment scheduling, patient registration, data entry, payment collection, and maintenance of health records. The role provides customer service to patients, families, visitors, and community partners and supports access to HealthPoint services.

The representative checks patients in and out, verifies demographic and insurance information, collects payments, schedules follow-up appointments, and explains financial assistance options. The role coordinates appointment schedules with clinical teams, supports complex scheduling and procedure coordination, promotes MyChart, and connects patients with appropriate clinical staff when care is needed. It also contributes to clinic operations, staff meetings, and process improvement initiatives.

The posted hourly pay range is $22.50 to $29.63. Individual offers depend on job requirements, qualifications, skills and experience, education, and internal equity. The schedule is Monday and Friday, 7:30 a.m. to 8:30 p.m., and Saturday and Sunday, 7:45 a.m. to 4:15 p.m. New hires must provide documentation of required vaccinations and/or immunity before their start date; HealthPoint can provide required vaccinations or immunity titers at no cost if documentation is unavailable.

Requirements

• High school diploma or equivalent.
• Basic operating knowledge of computers.
• Ability to work with routine, recurring situations requiring attention and concentration, limited planning and discretion, and interpretation of circumstances to select an effective response.
• Must provide required vaccination and/or immunity documentation before the start date: COVID-19 (Johnson & Johnson vaccine alone is not accepted), MMR, varicella, annual influenza, and TB QuantiFERON Gold titer draw.
• Employees working in a HealthPoint clinic must also provide proof of Tdap vaccination within the last 10 years.
• Employees in clinical positions with potential exposure to blood or bloodborne pathogens must provide proof of Hepatitis B vaccination.

Nice To Haves

• Customer service or healthcare experience.
• Beginning-level knowledge of Word, Excel, and Outlook.
• Familiarity with electronic dental and medical records.

Responsibilities

• Greet clinic patients, families, and visitors.
• Check patients in by verifying patient, guarantor, and subscriber demographics; confirming insurance information through insurance cards and real-time eligibility checks; and collecting copays and past-due balances.
• Educate patients and families about HealthPoint services and help them navigate those services.
• Check patients out by scheduling follow-up or future appointments, providing applicable documents, collecting outstanding balances, and establishing payment plans when necessary.
• Answer and screen appointment-related calls, direct callers to appropriate staff, take messages, and document in the Electronic Health Record (EHR).
• Provide documentation and education about financial assistance programs, including the Sliding Fee Program.
• Maintain accurate schedules, confirm provider appointment dates and times, confirm future appointments, and coordinate with clinical care teams to add patients to provider schedules.
• Assist with complex appointment scheduling and procedure coordination.
• Guide and promote patients’ and families’ use of MyChart.
• Connect phone or in-person patients with the appropriate clinical care team member for care and maintain a basic understanding of emergency medical situations.
• Follow established procedures for collecting cash, checks, and credit-card payments.
• Keep the reception area and waiting room clean, organized, and stocked.
• Maintain good attendance, punctuality, and work the full scheduled shift.
• Demonstrate respectful, professional, team-oriented behavior and integrate HealthPoint’s values of justice, respect, compassion, excellence, and stewardship into programs and services.
• Attend staff and in-service meetings and participate in committees and task-force activities.
• Support clinic initiatives and process-improvement work to meet HealthPoint strategic aims and quality measures.
• Perform other duties as assigned by the supervisor.

Benefits

• Medical, dental, and vision insurance for employees and eligible dependents, plus HSA and FSA options.
• Employer-paid life insurance, AD&D, and disability coverage.
• 401(k) retirement plan with employer match.
• Paid Time Off (PTO), Extended Illness Time Away, eight paid holidays, three floating holidays, Compassion Time Away, and Opportunity Time Off for extended personal time away.
• Employee Assistance Program (EAP) and employee wellness program.
• Voluntary supplemental life, critical illness, accident, identity theft, and pet insurance.
• Professional development, ongoing learning, and opportunities for career growth.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED