Patient Services Representative I

HealthPoint Careers • Kent, WA

10d • Onsite

About The Position

The Patient Services Representative I performs front office functions at HealthPoint clinics, including phone activities, appointment scheduling, patient registration, data entry, payment collection, and health-record maintenance. The role provides customer service to patients, families, visitors, and community partners, and helps patients understand and access HealthPoint services.

The Float Patient Services Representative I works at various HealthPoint locations to cover staffing shortages and provide additional support. The role requires adapting to different clinic environments and patient populations while maintaining professionalism and quality patient care. Employees are expected to attend reliably and punctually, participate in staff meetings and improvement activities, and support HealthPoint’s mission, values, initiatives, and quality measures.

The position is scheduled Monday through Friday, 8:00 a.m. to 5:00 p.m., with flexibility to provide occasional evening and weekend coverage as needed. The listed hourly pay range is $22.50 to $29.63. Individual offers depend on job requirements, qualifications, education, and internal equity.

Requirements

• High school diploma or equivalent.
• Ability to read and comprehend instructions and write basic correspondence, such as memos.
• Basic operating knowledge of computers.
• Beginning-level knowledge of Word, Excel, and Outlook.
• Proof of required immunizations and/or immunity before the start date, including COVID-19, MMR, varicella, annual influenza, and TB QuantiFERON Gold; clinic employees must also provide proof of Tdap vaccination within the last 10 years.
• COVID-19 vaccination proof is required before starting; the Johnson & Johnson vaccine alone is not accepted, and recipients must document an alternate vaccine or series.

Nice To Haves

• Customer service or healthcare experience.
• Experience with electronic dental and medical records.

Responsibilities

• Greet clinic patients, families, and visitors.
• Check patients in by verifying patient, guarantor, and subscriber demographics and insurance information, including real-time eligibility.
• Collect copayments and past-due balances and explain basic medical and dental insurance concepts such as copays, coinsurance, and deductibles.
• Educate patients and families about HealthPoint services and help them navigate those services.
• Check patients out by scheduling follow-up appointments, providing applicable documents, collecting outstanding balances, and establishing payment plans when needed.
• Answer and screen appointment-related calls, route calls to appropriate staff, take messages, and document in the Electronic Health Record.
• Provide patients with information and education about financial assistance, including the Sliding Fee Program.
• Maintain accurate schedules, confirm provider appointment dates and times, and confirm future patient appointments.
• Communicate with the clinical care team to add patients to provider schedules and assist with complex scheduling and procedure coordination.
• Encourage patients and families to use MyChart.
• Recognize basic emergency medical situations and connect patients by phone or in person with the appropriate clinical care team member.
• Follow established procedures for collecting cash, checks, and credit card payments.
• Keep reception areas and waiting rooms clean, organized, and stocked.
• Monitor and stay current on the daily schedule, work at various locations as needed, and adapt to different clinic environments and patient populations.
• Maintain good attendance, punctuality, and a full scheduled shift.
• Attend staff and in-service meetings and participate in committees and task force activities.
• Support clinic initiatives and process-improvement work to meet HealthPoint strategic aims and quality measures.
• Perform other duties as assigned by the supervisor.

Benefits

• Medical, dental, and vision insurance for employees and eligible dependents.
• Health Savings Account and Flexible Spending Account options.
• Employer-paid life insurance, AD&D, and disability coverage.
• 401(k) retirement plan with employer match.
• Paid time off, Extended Illness Time Away, eight paid holidays, three floating holidays, Compassion Time Away, and Opportunity Time Off.
• Employee Assistance Program and employee wellness program.
• Voluntary supplemental life, critical illness, accident, identity theft, and pet insurance.
• Professional development, ongoing learning, and career growth opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED