Patient Services Representative

Corewell Health • Grand Rapids, MI

8d • Onsite

About The Position

As a Patient Services Representative with Corewell Health, you will work as part of a team to provide patient registration, concierge, and clerical services. The role involves complex patient and customer problem-solving, administrative support, insurance authorization and verification, and electronic medical record processing. You may also assist with training new team members and perform the Patient Services Representative, Associate role when needed. The position is full-time, scheduled Monday through Friday from 7:30 a.m. to 5:00 p.m., with no weekends.

Requirements

• High school diploma or equivalent.
• Two years of relevant experience in insurance billing, access management, patient financial services, electronic health records, lab service support, or other related fields.

Responsibilities

• Resolve complex patient and customer problems, including exercising high-level discernment when registering patients in treatment rooms.
• Assist with patient check-out and schedule patient appointments, referrals, in-office procedures, surgeries, and tests; review medical records for incoming referrals.
• Maintain and modify provider templates, navigate external patient referral portals, and reconcile multidepartment deposits.
• Obtain insurance authorizations or verify prior authorization, and assist with retroactive insurance denials and appeals.
• Perform complex EMR/EHR scanning and use Right Fax to fax and upload documents to EPIC.
• Assist with training new team members using standard work.
• Perform the Patient Services Representative, Associate role when necessary.
• Participate in safety initiatives and risk-mitigating measures, and complete position- and unit-related safety competencies and requirements on time.
• Perform other duties as assigned.

Benefits

• Comprehensive benefits package
• On-demand pay program powered by Payactiv
• Discounts directory
• Optional identity theft protection
• Optional home and auto insurance
• Traditional and Roth retirement options with service contribution and match savings

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED