Patient Services Representative

Corewell Health • Grand Rapids, MI

5d • Onsite

About The Position

As a Patient Services Representative with Corewell Health, you will work as part of a team to provide patient registration, concierge, and clerical services. The role includes complex patient and customer problem-solving, administrative support for appointments and referrals, insurance authorization and denial assistance, and complex electronic medical record document handling. You may also train new team members and perform the duties of a Patient Services Representative, Associate when needed. The position is full time, with a 40-hour workweek, Monday through Thursday from 10:00 a.m. to 6:30 p.m. and Friday from 8:00 a.m. to 4:30 p.m.; weekends are not scheduled.

Requirements

• High school diploma or equivalent.
• Two years of relevant experience in insurance billing, access management, patient financial services, electronic health records, lab service support, or another related field.

Responsibilities

• Resolve complex patient and customer problems, applying high-level discernment when registering patients in treatment rooms.
• Perform administrative functions, including assisting with patient check-out; scheduling appointments, referrals, in-office procedures, surgeries, and tests; reviewing medical records for incoming referrals; maintaining and modifying provider templates; navigating external patient referral portals; and reconciling multidepartment deposits.
• Obtain insurance authorizations or verify prior authorization, and assist with retroactive insurance denials and appeals.
• Perform complex EMR/EHR scanning and use RightFax to fax and upload documents to EPIC.
• Assist with training new team members using standard work.
• Perform the role of Patient Services Representative, Associate when necessary.
• Participate in safety initiatives and risk mitigation where appropriate, and complete position- and unit-related safety competencies and requirements on time.
• Perform other duties as assigned.

Benefits

• Comprehensive benefits package
• On-demand pay program powered by Payactiv
• Discounts directory
• Optional identity theft protection
• Optional home and auto insurance
• Traditional and Roth retirement options with service contribution and match savings

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED