Patient Services Representative

Bridgeview Eye Partners • Michigan City, IN

7d

About The Position

The Patient Services Representative facilitates communication between patients and doctors, clinical staff, and administrative staff, and serves as a liaison between patients, insurance companies, and the Central Billing department. The role includes verifying insurance, obtaining pre-authorizations, checking patients in and out, scheduling appointments, answering phones, triaging, responding to patient inquiries, and maintaining charts.

The position is based in a professional medical office environment. Physical activities include standing, walking, stooping, grasping, typing, and manual dexterity. The worker needs visual and verbal acuity to assess the accuracy, neatness, and thoroughness of assigned work. The role requires regularly lifting up to 15 pounds from floor to waist, 5 pounds from waist to shoulder, and 5 pounds from shoulder to overhead.

Requirements

• Must be able to lift up to 15 pounds on a regular basis from floor to waist, 5 pounds from waist to shoulder, and 5 pounds from shoulder to overhead.
• Must have visual and verbal acuity to determine the accuracy, neatness, and thoroughness of assigned work.

Responsibilities

• Greet patients in a friendly, professional manner.
• Answer phone calls, schedule appointments, and assist with patient communications and recalls.
• Respond to patient inquiries about billing, procedures, policies, and available services.
• Prepare patient charts before appointments and complete them upon patient arrival.
• Process patients through check-out by verifying chart documentation and insurance information, accepting and posting payments, preparing and filing clean claims, authorizing insurance and billing, scheduling referrals, and entering corresponding data accurately into the EHR.
• Perform end-of-day tasks, including balancing the cash drawer, processing daily deposits, evaluating data from various reports, and submitting essential reports.
• Monitor patient flow throughout the office and communicate delays appropriately.
• Provide a safe and clean office environment.
• Perform other duties and assume various responsibilities as determined by the office manager and doctor(s).

Benefits

• Starting wage of $14.00–$15.00 per hour based on previous experience.
• 6.5 paid holidays per year.
• Approximately 10 days of PTO within the first year.
• Health, dental, vision, and 401k benefits.
• Company-paid certification program with opportunities for growth and wage increases.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed