Patient Services Representative
About The Position
Patriot Urgent Care is seeking a Patient Services Representative for its urgent care clinics. The representative provides excellent customer service to patients and clerical support to clinical staff, serving as the first point of contact for patients. The role calls for an enthusiastic, friendly person with strong customer service and communication skills. The position includes greeting and checking in patients, verifying insurance, updating patient information, collecting copays, answering calls, maintaining the waiting room, assisting patients with mobility needs, and handling clinic opening and closing procedures and other clerical duties. The role may require shifts of up to 12 hours during the week or weekend, as needed.
Requirements
- High school diploma or equivalent.
- At least one year of reception or front-desk experience, such as coordinator, receptionist, clerk, agent, or specialist.
- Ability to work shifts of up to 12 hours during the week or weekend as needed.
- Ability to escort or transport patients by wheelchair or stretcher when needed.
- Detail-oriented, with excellent interpersonal communication skills.
- Basic computer skills, including familiarity with electronic medical records.
- Typing speed of 25 words per minute.
Nice To Haves
- Customer service experience in a healthcare outpatient setting is preferred.
Responsibilities
- Promptly greet patients and visitors in the waiting area in a friendly and helpful manner.
- Check in patients, verify insurance, update necessary patient information in the system, and collect copays.
- Serve as a patient advocate and coordinate with clinical staff and providers to provide excellent care.
- Promptly answer incoming phone calls.
- Maintain a neat and orderly waiting room.
- Assist patients with ambulatory difficulties, including obtaining wheelchairs and helping them walk.
- Perform clinic opening and closing procedures and reporting.
- Perform additional clerical duties as necessary.
Benefits
- On-the-job training.
- Employee flat-rate medical services at CRH-affiliated clinics.
- Medical, dental, and vision insurance.
- 401(k) match.
- Flexible work schedules.
- Generous PTO plan.
- Employee assistance program.
- Complimentary financial planning.
- Collaborative work environment.
- Growth opportunities.
- Annual merit increases.
- Employee referral bonuses.
- Competitive compensation and benefits package.
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What This Job Offers
Job Type
Full-time
Education Level
High school or GED
