Patient Services Representative

Shriners Hospitals for Children • Salt Lake, UT

1d

About The Position

The Patient Services Representative is the first point of contact for patients and families, providing timely, accurate, compassionate communication and coordinating with clinical and administrative teams. The role supports smooth physician-practice operations through exceptional customer service, patient confidentiality, and responsive handling of inquiries.

Requirements

• High school diploma or equivalent (GED).
• 1–2 years of experience in patient access, scheduling, registration, or customer service in a healthcare environment.

Responsibilities

• Respond to patient and family inquiries professionally and empathetically.
• Provide accurate information about services, appointments, directions, and clinic processes.
• Triage urgent calls according to established protocols and escalate as appropriate.
• Accurately document patient interactions in the electronic health record (EHR).
• Use active listening and clear communication to reduce misunderstandings and improve patient satisfaction.
• Schedule, confirm, cancel, and reschedule appointments in accordance with clinic guidelines and scripts.
• Verify and update patient demographics, insurance information, and authorizations.
• Route messages and requests to appropriate clinical or administrative staff.
• Comply with HIPAA and organizational privacy standards.
• Attend required meetings and in-services, and complete ongoing education and competency training.
• Participate in team meetings and contribute to process-improvement initiatives.
• Adapt to changes in policies, technologies, and scheduling needs.
• Uphold a patient-centered approach and model organizational values in all interactions.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED