Patient Registration Representative

R1 • Park City, UT

1d • Onsite

About The Position

R1 is hiring a Patient Registration Representative to provide frontline patient service at Intermountain Health’s Park City Hospital and Heber Valley Hospital. The role is the first point of contact for patients and families, helping them access care through efficient, accurate registration and compassionate support. It involves working across computer systems, handling phone calls, gathering patient information, and coordinating with clinical teams in a fast-paced hospital environment.

The position provides an opportunity to learn healthcare administration, patient access, revenue cycle operations, insurance processes, and hospital workflows. Healthcare experience is not required; training is provided. The scheduled shifts are Wednesday, 7:00 p.m.–7:00 a.m. at Park City Hospital and Thursday, 7:00 p.m.–7:00 a.m. at Heber Valley Hospital. The listed U.S. base pay ranges are $16.00–$21.10 per hour and $16.12–$23.21 per hour; individual pay depends on role, level, location, skills, experience, and education or training.

Requirements

• Exceptional customer service experience, communication skills, and interpersonal skills.
• Composure and professionalism in a fast-paced environment.
• Ability to multitask and prioritize quickly with strong attention to detail.
• High school diploma or GED.
• Ability to pass a background check and drug test and meet vaccination requirements.

Nice To Haves

• Experience with patient access, medical registration, insurance verification, or front desk work; this experience is not required.

Responsibilities

• Provide customer service and help patients and families complete the check-in process.
• Use multiple computer systems to register patients efficiently.
• Answer phones and gather accurate patient information.
• Minimize registration delays to support timely access to care.
• Answer patient questions with clarity, confidence, and compassion.
• Build trust with patients who may be ill, anxious, confused, or overwhelmed.
• Navigate insurance plans and coverage details; enter demographic and medical data.
• Collect co-pays and provide cost estimates when applicable.
• Collaborate with nurses, physicians, and care teams to support smooth patient flow.

Benefits

• Competitive benefits package.
• Opportunity for growth within R1.
• Training and opportunities to learn healthcare administration, patient access, revenue cycle, insurance processes, and hospital operations.
• Supportive team environment focused on innovation, collaboration, and patient experience.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED