Patient Registration Representative

Signature Healthcare•Brockton, MA

7d•Onsite

About The Position

Signature Healthcare’s Brockton Hospital is hiring a Patient Registration Representative in Brockton, Massachusetts. The role registers and pre-registers patients for Emergency and Outpatient services, collects and verifies demographic and insurance information, and supports accurate billing and reimbursement. The representative also helps coordinate timely patient registration and information flow, particularly for patients arriving by ambulance, and serves as a welcoming point of contact for patients and visitors. The position requires effective communication with patients, families, visitors, hospital departments, ambulance companies, and fire departments. It also involves maintaining knowledge of hospital services and registration procedures, assisting with department reports and improvement initiatives, and helping provide a respectful, culturally responsive environment.

Requirements

High school diploma or equivalent required.
Three to five years of related experience in a hospital or medical setting or with an insurance company.
Strong knowledge of medical terminology.
Working knowledge of insurance plans and requirements.
Minimum typing speed of 30 words per minute with accurate data entry skills.
Strong verbal and written communication skills.

Nice To Haves

Post-high-school education in business or healthcare preferred.
Preferred familiarity with Meditech, Optum, AHIQA, and Microsoft Office products.

Responsibilities

Register patients by interviewing them to obtain demographic, primary care provider, insurance, and other required information.
Verify insurance coverage using electronic insurance verification systems and maintain knowledge of insurance plans and billing requirements.
Address insurance deficiencies or discuss them with the Team Leader or Manager so bills can be sent without errors.
Pre-register patients for elective hospital services and obtain and verify demographic and insurance information.
Respond promptly to Emergency Department registration requests regarding incoming ambulances and coordinate the flow of information and records with ambulance companies and fire departments.
Use the electronic Emergency Department tracking system to manage registration flow and register patients at the bedside within 30 minutes of arrival.
Prioritize work during high census and competing demands, including incoming ambulances and patients pending discharge or exceeding throughput standards.
Verify patient identity using two identifiers; obtain government IDs and insurance cards and scan them into the appropriate electronic medical record locations.
Record patients’ stated complaints in the reason-for-visit field to facilitate triage.
Follow procedures for unidentified Emergency Room patients, minors, and patients with legal guardianship.
Refer uninsured patients who are pre-scheduled or registered to a financial counselor for financial arrangements or eligibility screening for available programs.
Greet patients and visitors entering Emergency and Outpatient Departments, determine their reason for visit, and direct them to the appropriate destination.
Answer incoming calls courteously and promptly; respond to registration and admitting questions or route calls to the appropriate area.
Assist with team and department reports, special projects, Lean process improvement activities, and other initiatives within established parameters.
Treat patients, families, visitors, and employees with respect and communicate effectively across differences in culture, values, beliefs, and age, using interpreters when needed.
Perform other duties as assigned.