Patient Registration Representative

R1 • Salt Lake, UT

1d • Onsite

About The Position

R1 is hiring a Patient Registration Representative to serve as a first point of contact for patients at Intermountain Primary Children's Hospital in Salt Lake City. The role supports patient access to care through efficient, accurate registration and compassionate customer service. Representatives assist patients and families during check-in, answer phones, collect patient information, navigate insurance details, and work across multiple computer systems. They collaborate with clinical teams to support smooth patient flow in a fast-paced hospital environment. Healthcare experience is not required; training is provided. The position offers exposure to healthcare administration, patient access, revenue cycle processes, insurance, and hospital operations, with opportunities for career growth within R1.

The position is on-site and scheduled Monday through Friday, 9:30 a.m. to 6:00 p.m. The posting lists hourly base pay ranges of $16.00–$21.10 and $16.12–$23.21; individual pay depends on role, level, location, skills, experience, and education or training.

Requirements

• High school diploma or GED.
• Exceptional customer service, communication, and interpersonal skills.
• Composure and professionalism in a fast-paced environment.
• Ability to multitask and prioritize quickly while maintaining close attention to detail.
• Comfort with shifting priorities based on patient needs.
• Ability to pass a background check and drug test and meet vaccination requirements.

Nice To Haves

• Experience with patient access, medical registration, insurance verification, or front desk work; this experience is not required.

Responsibilities

• Provide customer service and assist patients and families with check-in and registration across multiple computer systems.
• Answer phones and gather accurate patient information efficiently.
• Help ensure timely access to care by minimizing registration delays and answering questions clearly and compassionately.
• Build trust with patients who may be ill, anxious, confused, or overwhelmed.
• Navigate insurance plans and coverage details, enter demographic and medical data, collect co-pays, and provide cost estimates when applicable.
• Collaborate with nurses, physicians, and care teams to support smooth patient flow.

Benefits

• Competitive benefits package.
• Opportunity for growth within R1.
• Training and opportunities to learn about healthcare administration, patient access, insurance processes, and hospital operations.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED