Patient Registration Representative

R1 • St George, UT

1d • Onsite

About The Position

The Patient Registration Representative is the first point of contact for patients at Intermountain St. George Regional Hospital and Intermountain Hurricane Emergency Room. This on-site, frontline healthcare customer service role supports fast, compassionate, and accurate access to care by completing registrations, answering questions, and helping patients and families through check-in. The role involves working across multiple computer systems and coordinating with clinical teams in a fast-paced emergency care environment. No healthcare background is required; training is provided.

Requirements

• High school diploma or GED.
• Exceptional customer service, communication, and interpersonal skills.
• Composure and professionalism in a fast-paced environment.
• Ability to multitask, prioritize quickly, and maintain strong attention to detail.
• Comfort adapting to shifting priorities based on patient needs.
• Ability to pass a background check and drug test and meet vaccination requirements.

Nice To Haves

• Experience with patient access, medical registration, insurance verification, or front desk work.

Responsibilities

• Provide exceptional customer service and assist patients and families with check-in, using multiple computer systems to register patients efficiently.
• Answer phones and gather accurate patient information in a fast-paced environment.
• Minimize registration delays and support timely access to care; answer questions with clarity and compassion.
• Build trust with patients who may be ill, anxious, confused, or overwhelmed.
• Navigate insurance plans and coverage details; enter demographic and medical information, collect co-pays, and provide cost estimates when applicable.
• Collaborate with nurses, physicians, and care teams to support smooth patient flow.

Benefits

• Competitive benefits package.
• Opportunity for growth within R1.
• Training and opportunities to learn healthcare administration, patient access, insurance processes, and hospital operations.
• Supportive team environment focused on innovation, collaboration, and patient experience.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED