Patient Registration Representative
About The Position
R1 is hiring a Patient Registration Representative to serve as the first point of contact for patients at Intermountain Health’s Park City Hospital and Heber Valley Hospital. This on-site, frontline healthcare customer service role supports fast, compassionate, and accurate access to care. The representative helps patients and families through check-in, collects and enters information, and works across multiple computer systems while coordinating with clinical teams to support patient flow. The role involves interacting with people who may be ill, anxious, confused, or overwhelmed, so professionalism, composure, and empathy are important. R1 provides training; prior healthcare experience is not required. The position offers exposure to healthcare administration, patient access, revenue cycle processes, insurance, and hospital operations, with potential for career growth within R1. The stated schedule is Wednesday, 7:00 p.m.–7:00 a.m. at Park City Hospital and Thursday, 7:00 p.m.–7:00 a.m. at Heber Valley Hospital. The posting lists hourly pay ranges of $16.00–$21.10 and $16.12–$23.21; individual pay depends on role, level, location, job-related skills, experience, and relevant education or training.
Requirements
- Exceptional customer service experience, communication skills, and interpersonal skills.
- Composure and professionalism in a fast-paced environment.
- Ability to multitask and prioritize quickly with strong attention to detail.
- Comfort adapting to shifting priorities based on patient needs.
- High school diploma or GED.
- Ability to pass a background check and drug test and meet vaccination requirements.
Nice To Haves
- Experience with patient access, medical registration, insurance verification, or front desk work; this experience is a plus but not required.
Responsibilities
- Provide customer service and help patients and families complete check-in and registration using multiple computer systems.
- Answer phones and quickly gather accurate patient information in a fast-paced environment.
- Support timely access to care by minimizing registration delays and answering questions clearly and compassionately.
- Build trust with patients who may be ill, anxious, confused, or overwhelmed.
- Navigate insurance plans and coverage details; enter demographic and medical information; collect co-pays; and provide cost estimates when applicable.
- Collaborate with nurses, physicians, and care teams to support smooth patient flow.
Benefits
- Competitive benefits package.
- Opportunity for growth within R1.
- Training and opportunities to learn about healthcare administration, patient access, revenue cycle, insurance processes, and hospital operations.
- Supportive team environment focused on innovation, collaboration, and patient experience.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
