Patient Registration Representative

WakeMed Health & Hospitals • Smithfield, NC

1d

About The Position

The Patient Registration Representative interacts with patients, checks them in for appointments, and coordinates follow-up appointments. The role performs administrative duties for patient registration, including entering demographic and insurance information and collecting copayments. As a liaison to patients, the community, and healthcare professionals, the representative uses excellent interpersonal and communication skills to provide high-quality customer service.

The work environment is high-volume and fast-paced. The representative greets and checks in patients upon arrival and serves patients and families attending appointments, surgeries, therapies, or procedures at physician practices or hospitals. Registration and checkout take place at centralized welcome desks at hospital entrances and medical office buildings, as well as at check-in desks within physician practices. The representative collects point-of-service payments and may also schedule appointments.

Requirements

• High school diploma or equivalent required.
• Excellent interpersonal and communication skills.
• Ability to provide high-quality customer service in a high-volume, fast-paced environment.

Nice To Haves

• One year of customer service experience preferred.

Responsibilities

• Greet patients and check them in upon arrival.
• Perform administrative duties required for patient registration.
• Enter patient demographic and insurance information.
• Collect copayments and other point-of-service payments.
• Coordinate follow-up appointments.
• Provide customer service to patients and families.
• Serve as a liaison to patients, the community, and healthcare professionals.
• May schedule appointments.
• Complete registration and checkout at welcome desks or physician-practice check-in desks.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED