Patient Service Representative- Canyon Medical Center

Central Ohio Primary Care•Reynoldsburg, OH

12d•Onsite

About The Position

The Patient Service Representative is a key point of contact who provides patients and guests with a positive customer service experience throughout their visit, whether in person, by telehealth, or over the phone. The role is based at Canyon Medical Center in Reynoldsburg, Ohio, and is full time, benefits eligible, Monday through Friday, 8:00 a.m. to 4:30 p.m. The representative welcomes patients, completes check-in and registration, enters patient information, verifies insurance, and collects copays, deductibles, and outstanding balances. The role also handles calls and email inquiries, appointment reminders and scheduling, and a range of clerical and office-support tasks. The representative works regularly with clinical staff and office colleagues to meet patient and office needs while protecting confidential patient information and following HIPAA regulations.

Requirements

High school diploma or GED.
Excellent interpersonal and verbal communication skills and relationship-building abilities.
Strong organizational and written communication skills.
Ability to multitask, prioritize, manage time effectively, and respond promptly to patients and visitors.
Strong knowledge of HIPAA guidelines, patient privacy, and confidentiality.
Ability to work independently and in a team environment and lead by example.
Excellent computer skills, knowledge of Microsoft programs, and understanding of Electronic Health Record (EHR) systems.

Nice To Haves

One year of administrative experience in a healthcare-related setting.

Responsibilities

Ensure patients have a positive experience during in-person, telehealth, and telephone interactions.
Communicate regularly with clinical staff and collaborate with the team to meet patient and office needs.
Greet patients and complete established check-in procedures.
Register patients, enter patient information, and verify insurance.
Collect copays, deductibles, and outstanding balances.
Answer patient and COPC administrative department phone calls and email inquiries promptly, directing or escalating inquiries when needed.
Contact patients for appointment reminders and scheduling purposes.
Perform clerical tasks, including distributing mail and reports, filing, scanning, scheduling, data entry, managing the electronic fax inbox, and providing general support to office personnel.
Protect the confidentiality of patient data and stay current with HIPAA regulations.