Patient Service Representative- Canyon Medical Center

Central Ohio Primary Care•Reynoldsburg, OH

11d•Onsite

About The Position

The Patient Service Representative is a key point of contact who provides patients and guests with a positive customer service experience throughout their visit, including in-person, telehealth, and phone interactions. This is a full-time, benefits-eligible position at Canyon Medical Center in Reynoldsburg, Ohio, with a Monday–Friday schedule from 8:00 a.m. to 4:30 p.m. The role supports patient check-in and registration, insurance verification, payment collection, appointment reminders and scheduling, and timely handling of phone and email inquiries. It also performs clerical and general office support, works closely with clinical staff and teammates, and maintains patient confidentiality in accordance with HIPAA regulations.

Requirements

High school diploma or GED.
Excellent interpersonal and verbal communication skills and relationship-building abilities.
Strong organizational and written communication skills.
Ability to multitask, prioritize, manage time effectively, and respond promptly to patients and visitors.
Strong knowledge of HIPAA guidelines and patient privacy, with the ability to demonstrate a high level of confidentiality.
Ability to work independently and as part of a team, and to lead by example.
Excellent computer skills, knowledge of Microsoft programs, and understanding of electronic health record (EHR) systems.

Nice To Haves

One year of administrative experience in a healthcare-related setting.

Responsibilities

Provide a positive experience for patients during in-person, telehealth, and telephone interactions.
Communicate regularly with clinical staff to ensure patient and office needs are met.
Collaborate with the team to create a positive patient experience.
Greet patients and complete established check-in procedures.
Register patients, enter patient information, and verify insurance.
Collect copays, deductibles, and outstanding balances.
Answer patient and COPC administrative department phone calls and email inquiries promptly, directing or escalating inquiries when needed.
Contact patients for appointment reminders and scheduling purposes.
Perform clerical tasks, including distributing mail and reports, filing, scanning, scheduling, data entry, managing the electronic fax inbox, and providing general support to office personnel.
Maintain confidentiality of patient data and stay current with HIPAA regulations.