Patient Service Representative, Call Center

Family Health Centers of San Diego • San Diego, CA

2d • $25 - $29

About The Position

Under the direction of the Manager of Call Center, the Patient Service Representative-Call Center performs customer service functions, including responding to a high volume of inbound calls, scheduling appointments, preregistering patients, handling issues and complaints, answering questions, and directing patients to the appropriate area. The role may also assist the Manager of Call Center with training new staff and mentoring peers.

The position requires attending and applying staff training related to appointment scheduling, following appointment guidelines and other FHCSD procedures, and reporting unusual circumstances or phone call issues to the Manager of Call Center. The salary range is $25.00–$29.12. Information about the benefits package is available through the FHCSD Wellness – Employee Hub.

Requirements

• At least 2 years of customer service experience, or Medical Assistant Certification/Medical Terminology course.
• Bilingual English/Spanish required.
• Ability to multitask, be flexible, maintain accuracy, and adapt to changing priorities in a fast-paced, high-workload environment.
• Intermediate computer literacy, including using systems to manage and schedule appointments and access electronic medical record information.
• Intermediate written and verbal communication skills.

Nice To Haves

• At least 1 year of call center experience preferred.
• High school diploma or GED equivalent preferred.
• Medical Assistant Certification or a Medical Terminology course preferred.
• Knowledge of medical terminology and front office procedures preferred.

Responsibilities

• Answer telephone calls and assist patients by providing information or directing them to the appropriate area in a pleasant and professional manner.
• Schedule, reschedule, or cancel appointments and document the reason for the visit.
• Accurately enter patient data into the computer system and schedule appointments according to provided guidelines.
• Report unusual circumstances or phone call issues to the Manager of Call Center and follow procedures in training guides, memos, and other FHCSD documents.
• Attend and apply staff training activities related to appointment scheduling.
• May assist the Manager of Call Center with training new staff and mentoring peers.
• Perform other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed