Call Center Patient Representative

MidLantic Urology • Raleigh, NC

1d

About The Position

The Call Center Patient Representative answers telephones promptly and professionally and supports patient registration and appointment scheduling. The role gathers critical demographic, financial, medical, and insurance information in a professional, courteous, caring, and compassionate manner; enters and updates patient records; and verifies insurance information. The representative addresses patient requests and concerns, returns calls as needed, and uses electronic medical records to take messages. Employees are expected to follow ethical standards, applicable laws and regulations, Solaris Health and affiliated practice policies, and HIPAA requirements, report suspected concerns or violations, and complete annual compliance training.

Requirements

• High school diploma or equivalent.
• Adept at multitasking.
• Customer-oriented, with the ability to remain calm in difficult situations.
• Detail-oriented.
• Excellent verbal and written communication skills.
• Knowledge of healthcare system operations, such as electronic medical records.
• Skill in using computer programs and applications, including Microsoft Office.
• Comply with the organization's health and safety policies.
• Comply with HIPAA regulations for patient confidentiality.

Nice To Haves

• Previous experience in a busy medical office.

Responsibilities

• Acquire critical demographic, financial, medical, and insurance information from patients in a professional, courteous, caring, and compassionate manner.
• Answer telephones professionally.
• Schedule patient appointments.
• Take messages for patients using electronic medical records.
• Verify and update patient demographic information.
• Register new patients.
• Address patient requests and inquiries.
• Resolve patient concerns.
• Return calls as necessary.
• Update registration and insurance information for existing patients.
• Perform other position-related duties as assigned.
• Follow ethical standards, applicable laws and regulations, and Solaris Health and affiliated practice policies and procedures.
• Maintain confidentiality of patients' protected health information in compliance with HIPAA.
• Immediately report suspected concerns or violations to a supervisor and/or the Compliance Department.
• Complete annual compliance training in a timely manner.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED