Contact Center Patient Service Representative

WACO FAMILY MEDICINE • Waco, TX

3d

About The Position

The Contact Center Patient Service Representative supports clinic operations through patient registration, payment collection, phone service, and appointment scheduling. The role verifies patient insurance information, processes service charges and receipts, secures and reconciles the daily cash box, and answers and routes calls and messages. The representative may travel to other clinics to cover shifts and is expected to follow Waco Family Medicine policies and procedures. Other duties may be assigned by the supervisor.

The position is based at Madison Cooper Clinic in Waco, Texas, and is listed as full-time with a day shift and an eight-hour shift length. It is an indoor role involving frequent computer and telephone use, long periods of sitting, and regular use of personal transportation.

Requirements

• High school diploma or equivalent.
• At least one year of customer service experience.
• Excellent written and verbal communication and customer service skills, including use of the AIDET communication model.
• Experience using Microsoft Office, including Excel, Word, and PowerPoint.
• Ability to multitask and work in a fast-paced environment.
• Ability to use a multi-line phone system.
• Valid driver's license.
• Detail-oriented and patient-focused.
• Visual and auditory accuracy.
• Ability to understand and carry out simple or detailed oral and written instructions with retention.
• Ability to read and interpret detailed specifications.

Nice To Haves

• Associate degree.
• Healthcare experience.
• Bilingual English/Spanish ability.

Responsibilities

• Register patients.
• Collect current and overdue service charges and print receipts.
• Secure the daily cash box and reconcile daily charges and receipts.
• Answer phones, take and forward messages, and schedule appointments.
• Verify patient insurance information.
• Travel to other clinics to cover shifts as required.
• Operate office equipment, including fax machines, printers, and scanners.
• Follow Waco Family Medicine policies and procedures as outlined in the employee handbook.
• Perform other duties as assigned by the supervisor.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED