Patient Contact Center Representative

United Health Services•Norwich, NY

3d•$17 - $24•Onsite

About The Position

A Patient Contact Center Representative (PCCR) serves as the customer service liaison to UHS practices. The representative interacts with patients courteously and respectfully, using exceptional communication skills to provide a seamless patient experience while following UHS policies for registration, scheduling, insurance verification, and billing. The position is based in Switchboard and Reception at UHS Chenango Memorial Hospital and works a day shift for 40 scheduled hours per week.

Requirements

High school diploma or equivalent.
Exceptional communication skills.

Nice To Haves

Previous medical, administrative, call center, or customer service experience.
Proficient PC skills.
Knowledge of medical terminology.

Responsibilities

Interact with patients with courtesy and respect.
Provide patients with a seamless experience.
Follow UHS policies regarding registration, scheduling, insurance verification, and billing.

Benefits

Medical, dental, and vision coverage for employees working 24 or more hours per week, beginning the first of the month after hire.
Discounted childcare through Bright Horizons.
Voluntary benefits including pet insurance, legal services, and identity theft protection.
PTO accrual beginning on day one.
403(b) retirement plan with company match.
Flexible spending accounts.
Access to financial advisors.
Up to $400 per year in wellness rewards.
24/7 EAP counseling and virtual mental health support.
Food pantry and PTO donation program.
Professional attire through the Classy Closet.
Access to more than 100,000 online courses and leadership programs.
Tuition reimbursement, clinical ladders, and internal mobility.
Compensation reviews for market competitiveness and internal equity.